- Leading solution presales in 15-17% YOY increased bookings influence- Co-leading FY23 new business relaunch, RFP process, discovery methodology, to drive MoM bookings- Expanding on pre & post sale engagement insights to drive utilization & define presales impact- Influencing product owners & strategic partners to align w/ Market demand & improve user experience- Implementing demo engineering to support technical depth for specialties & reduce lead to demo time

- Co-led presales as player coach for team of 8 SC's- Cross-trained flagship EMR suites- Implemented presales process to validate discovery, equalize workload & establish performance metrics- Drove cross-department product & client support

- Led existing & new presales support through discovery, proof of concept & solution demonstrations- Approached role from client success + implementation experience to influence sales & drive adoption - expanded to team- Provided cross-department product support & mentorship

- Service warrior for 100+ strategic accounts across 3 EHR platforms with 85% average retention rate- Connected clients with solutions or resolutions from all internal departments- Nurtured cross-selling through gap analysis & discovery

- Trained and certified on Prime Suite Practice Management- Led 20+ end to end successful client deployments- Cross-trained EHR + roles & workflows to become senior trainer- Mentored and trained in customer support to work case load