Grace A. Email & Phone Number

United States

Managua, Nicaragua

El Salvador

I was hired as the company´s CEO VA but with the time I had the chance to become the Client Services Manager as well as the Recruitment Manager for the company. It was a great experience in which I had the opportunity to learn a lot and manage different admin tools. I used to work with different tools such as Hubstaff, Zoho, Trello, Hubspot, Liondesk, Slack, Microsoft Office, Excel, and some phone systems like Nextiva, Calltools, Google Voice.

Chicago, Il

United States

As a Legal Assistant, I was asked to contact the clients to gather all the information to start their Lawsuits. Once the information was collected, part of my role was to request the medical records and all the necessary evidence to start building their claims. I also worked on preparing all the documents that the attorneys needed to present the case to court.

Managua, Nicaragua

I was in charge of providing Customer Service to three companies during my time at Sitel. The companies were: Virgin Mobile, ToysRus, and Amerigas.Processing payments, orders, Troubleshooting, following up on complaints...etc