Grace Avina Email & Phone Number

Hazelwood, Missouri, United States

Kansas City, Missouri, United States

San Diego, California, United States

Managed and led a cross functional Program Support Team consisting of Engineers, Quality Assurance Technicians, Supply Chain Management Specialists, Contracting personnel, and represented the organization as the single point of contact to the Foreign Military customer for a $1 Billion Major Defense Acquisition Program. ● Integral in the successful delivery of 3 air vehicles, 2 ground control units, and over 1100 spare parts to a Foreign Military Sales customer. ● Serve as principal advisor to the agency leadership on matters relating to the Program Management cross functions and advised on policies, procedures, and technical aspects of my program to insure effective mission accomplishment.● Collect functional specialist inputs; analyze, synthesize, and synopsize inputs; and ultimately provide an integrated assessment of the contractor’s program performance as well as recommendations for future programmatic efforts.● Organizes program support team members' duty assignments to ensure overall mission accomplishment and advises, counsels, and provides instruction to team members regarding contract administration.

San Diego, California, United States

Responsible for the safe navigation and operations of a Navy vessel. Led Deck department’s First Division ensuring completion of maintenance and safe operations of all equipment and spaces. Fostered an environment of teamwork and collaboration within the division. ● Managed the assignment and training of 45 personnel in a diversified workforce.● Supervised the maintenance and repair of all systems and machinery in 66 departmental spaces resulting in consistently achieving a 94% maintenance readiness rate for all of Deck departments support equipment.● Presented briefs to the commanding officer for all evolutions involving Deck department. ● Prepared and completed annual evaluations, awards, performance counseling, legal processes, and divisional standard operating procedures.

San Diego, California, United States

Responsible for three Navy-wide programs affecting all sailors in the Pacific fleet in addition to training prospective leaders on their requirements.● Responsible for fleet compliance of PERSTEMPO, NSIPS, and Post-Deployment Health Assessments (PDHA) programs encompassing over 190 commands totaling over 81,000 personnel. ● Developed and provided monthly training presentations to over 130 prospective Commanding Officers and Executive officers.● Conducted inspections of individual commands ensuring compliance to all programs and provided training to correct any deficiencies. ● Developed training guides for each program and distributed to all Pacific Fleet commands resulting in 100% compliance rate for each program.

Phoenix, Arizona, United States

Managed over 150 client accounts and trained new clients on the Zocdoc healthcare appointment scheduling product. Provided tailored recommendations to healthcare professionals improving their account setup resulting in an increase to their return on investment.● Optimized customer accounts by improving engagement, adoption, and overall realized value.● Influenced providers to deepen their partnership with Zocdoc, including driving existing patient bookings and new feature adoption.● Worked closely with local sales, enterprise, and a variety of other teams across the business to optimize accounts.

Phoenix, Arizona

Supported patients and providers via phone and email, ensuring a seamless Zocdoc user experience. ● Provided excellent customer service during all user interactions. ● Recognized subject matter expert in patient and provider user experiences and account processes.● Actively used problem-solving skills to answer questions, assist with appointment management, account updates, and general troubleshooting.● Provided feedback and ideas with teammates and managers to constantly improve our internal processes and implement new ways to better serve patients and providers

Bachelor’S Degree, Political Science

Activities and Societies: Undergraduate Student Government, Research Assistant

Bachelor Of Science (Bs), Human Nutrition

Activities and Societies: Undergraduate Student Government, Research Assistant

Certification, International Studies

Activities and Societies: Undergraduate Student Government, Research Assistant