At Atrium, my skills and responsibilities included: - Executive relationship building: Becoming a trusted partner for my customers- Developing and running engaging training sessions for colleagues, to up-level their skills to better support our customers- Delivering strategic software implementations for organizations of 20-500 people, enabling them to deploy Atrium software more effectively and seamlessly- Negotiating commercial conversations in renewal and expansion contracts- Collaborating with internal team and leadership to continually improve our customer onboarding and support processes

In this role, I helped our clients use our technology to make an impact at their organization. I was there with strategic support at every step of their journey: from the sales cycle handoff, through training and onboarding, and throughout their lifetime with Hearken.

Hearken is a tech-enabled consultancy with teams spanning the US and Europe.Clients use our tools to better understand their stakeholders, create relevant content and services, and generate revenue. In short, we help organizations operationalize engagement.

I partnered with analytics leaders from Fortune 1000 companies to support their enterprise analytics initiatives. I also regularly recruited for a network of analytics experts, who I would connect with clients for one-on-one knowledge sharing calls.

Balanced an excellent customer-facing demeanor with loyalty and accountability to coworkers, contributing to an exceptional standard of service & hospitality.

Chosen by peers to be a member of a highly selective student board, hearing cases brought against Reed College students for violating college policies and principles.I facilitated emotionally sensitive conversations and mediated between five board members, ensuring a constructive debate that ultimately determined responsibility and suggested sanctions.