Grace D. Email & Phone Number

Melbourne, Vic, Au

• Handle inbound customer contact in line with client and company requirements in order to meet Key Performance Indicators (KPI’s) and targets.• Attend and actively participate in training and development.• Work in line with Stellar’s Culture and adhere to Stellar’s expected standards of behaviour.• Other reasonable duties as required.

Rockbank, Victoria

It involves console operation, face-to-face customer service and cash handling.

Melbourne, Victoria

• Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.• Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.• Deliver messages and run errands.• Inventory of stationery and ordering new stock when required.• Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.• Provide customer service at the Service Department and on the shop floor as required.• Collect and disburse funds from cash accounts, and keep records of collections and disbursements.• Prepare bank deposits by compiling data from daily sales report, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.• Consolidate and forwards data from daily hours sheets to Payroll office.• Process insurance replacement transactions.

• Food Preparation• Cash Handling• Customer SErvice

Cebu City, Philippines

• Provided senior executive support the Chief Operating Officer and Chief Executive Officer.• Appointed to manage all incoming enquiries from prospective and existing clients.• Managed all travel and accommodation requirements for all personnel.• Managed all board and general meeting minutes including communication to all key stakeholders and requested parties post event. • Undertook full responsibility for the development and implementation of HR processes and systems that supported the organisations long term employee management goals. • Appointed by management into the position of HR Generalist for a 6 month period in recognition for outstanding skills in this area and ability to work effectively in a senior level position.

Cebu City, Philippines

HR Assistant April 2007 - May 2008As HR Assistant, key responsibilities focussed on the development and implementation of HR procedures that supported the objectives of the organisation. Duties/Responsibilities:• Appointed to manage all recruitment requirements for departments across the organization.• Managed the development, implementation then adherence to policies relating to HR and organisational development across the organisation. • Assisted all personnel with HR enquiries and provided recommendations on process, resolution and mediation of issues and providing support to the managers and personnel during difficulties and disputes. • Manage all events across the organisation including annual events for the entire organisation as well as smaller more intimate events with management team and departments as required.• Supported the management of all employee files including managing and updating employee personal information, pay scales, entitlements and position information. Payroll Clerk December 2006 - April 2007As Payroll Clerk, key responsibilities focus on the processing of daily time sheets as submitted by personnel in accordance with set work agreements and business contracts. Duties/Responsibilities:• Utilised internal software applications to process all employee time cards as managed by the personnel daily.• Managed the processing of all personnel pay and responded to all enquiries and disputes, reconciling pay results against the actual time data recorded by the employees.• Calculated and reported work results against units produced by piece work per employee. Analysed these results and provided to management for review and analysis. • Managed all payroll information determining pay entitlements against work completed and coordinated payment of all pays in accordance with work agreements.

Cebu City, Philippines

•Managed all payroll requirements for all personnel. Reconciling actual pay against entitlements and managing personal information to ensure payments processed in accordance to work contracts. •Managed all cash disbursements and petty cash requirements across the organisation. Reconciled all petty cash payments and reimbursements through business accounts as required. •Developed then communicated the cash flow report to management. Identified disputes and issues that were impacting cash flow requirements across the organisations and assisted in immediate resolution.•Managed the coordination of all accounts payable. Processed cheque and payment runs in accordance to strict trading terms and conditions. •Managed and collected all accounts receivable including disputing and reconciling issues and disputes with suppliers and customers ensuring immediate resolution and payments within trading terms and conditions. Managed the debtors register and ensured this was resolved within the shortest possible time frame. •Managed all invoices and developed these immediately reconciling against purchase orders and requests, ensuring all product codes met order requirements.•Managed all financial reporting requirements to meet government regulations including tax processing and profit declaration.

Cebu City, Philippines

Provided administrative support and ad hoc duties to Insurance Agent.

Cebu City, Philippines

Encoding of sales from various store outlets.

Diploma, Business Administration, Management And Operations

Certificate Iv, Business Administration

Units Completed: • Organise meetings • Organise business travel • Administer projects • Coordinate implementation of customer service.

Certificate Iii, Retail

Units Completed: • Apply retail food safety practices • Monitor food safety program • Balance point-of-sale terminal • Operate retail.