Grace Davis Email & Phone Number

London Area, United Kingdom

London, England, United Kingdom

Manage the customer experience aspect of the Elizabeth line Concession Agreement, ensuring the Operator delivers its contractual obligations regarding stations, trains and service offering.On behalf of TfL, coordinate the overall delivery of the Elizabeth line customer proposition ensuring delivery of individual workstreams by third parties remain on track and all rebrand activities and new stations are prepared for launch. Manage the Operator’s BAU performance under the… Show more Manage the customer experience aspect of the Elizabeth line Concession Agreement, ensuring the Operator delivers its contractual obligations regarding stations, trains and service offering.On behalf of TfL, coordinate the overall delivery of the Elizabeth line customer proposition ensuring delivery of individual workstreams by third parties remain on track and all rebrand activities and new stations are prepared for launch. Manage the Operator’s BAU performance under the contractual service quality regimes and managing third party contracts for measuring these including KPIs, station cleanliness audits, mystery shopper surveys, customer satisfaction surveys and staff knowledge audits. Coordinating the interface between TfL, the Infrastructure Manager and the Operator to capitalise upon retail opportunities within stations.Specify and manage Elizabeth line’s replacement bus and alternative transport policies. Show less

London, United Kingdom

Managed the relationship between Network Rail and three key freight operator accounts. This involved managing, updating and renewing contracts, tackling any tactical issues as they arose, and building strong links to work collaboratively with the operators to improve safety and capacity planning capability.

Milton Keynes, United Kingdom

Scheme Project Manager for Shift2Rail, a Research, Development and Technology European Collaboration programme.- Kicked off a €30 million project with 28 project partners. Supported the draft and negotiation of a consortium agreement and carried out grant agreement preparation including devising the budget and distribution of tasks and work packages. Responsible for managing key stakeholders to maintain successful working relationships between customers, project partners and the project… Show more Scheme Project Manager for Shift2Rail, a Research, Development and Technology European Collaboration programme.- Kicked off a €30 million project with 28 project partners. Supported the draft and negotiation of a consortium agreement and carried out grant agreement preparation including devising the budget and distribution of tasks and work packages. Responsible for managing key stakeholders to maintain successful working relationships between customers, project partners and the project team. Work closely with the engineering team to ensure work is delivered to time, cost and quality, identifying and mitigating risks which arise and recording as appropriate in a RAID log.- Closed out a project under H2020 guidelines, including carrying out quality assurance checks, submitting deliverables, distributing final payments to all project partners and preparing project, financial, organisational and commercial materials for formal audit by the European Commission.- Hold programme-wide project reviews alongside the programme manager, a key governance mechanism within the portfolio to ensure projects are delivered to schedule. Use problem-solving skills and analytical thinking to identify and help remove any blockers or issues which arise. Show less

Milton Keynes, United Kingdom

Birmingham, United Kingdom

Responsible for consulting insurance companies, clients and solicitors regarding ongoing claims. I was also responsible for investigating claims which had outstanding balances and recovering these funds. Whilst working in the administration department, I liaised with clients, third parties, insurers, solicitors and body shops. I completed DVLA checks, reporting, carried out information management and provided training for new employees. I was also responsible for handling corporate hire supply… Show more Responsible for consulting insurance companies, clients and solicitors regarding ongoing claims. I was also responsible for investigating claims which had outstanding balances and recovering these funds. Whilst working in the administration department, I liaised with clients, third parties, insurers, solicitors and body shops. I completed DVLA checks, reporting, carried out information management and provided training for new employees. I was also responsible for handling corporate hire supply claims which involved organising delivery and collection, negotiating costs with third parties and managing conflict. Show less

Project Management

APM Project Management Qualification & Associate Project Manager Apprenticeship Standard at Level 4

Bachelor Of Laws (Llb), Law, 2:1

Qualifying LLB Law degree. Whilst at university I completed two mini pupillages - the first at St Philips Chambers in Birmingham.

Law (A*) English Literature (A) Religious Studies (A), A Levels A*Aa

Gcse 7A* 5A, Gcses 7A* 5A