Grace Fuller Email & Phone Number

Covington, Kentucky, United States

Chicago, Illinois, United States

• Planned and executed over 50 corporate and social events, ranging from 5 to 800 attendees.
• Increased financial profitability of events by proactively identifying upselling opportunities and integrating currenttrends to elevate the customer experience, resulting in an increase of attendance.
• Forecasted rooms and catering budget needs for client and the hotel while ensuring the client is able to meet thecontracted commitments.
• Retained and rebooked client accounts by understanding their needs and consistently delivering exceptional service.
• Cultivated strong relationships with vendors, while conducting an analysis of vendor proposals and negotiatingfavorable terms to secure cost-efficient services for clients.
• Acted as a liaison between all hotel departments by conducting pre-event meetings to ensure expectations are met.

Chicago, Illinois, United States

• Managed banquet staff up to 50 associates and 75,000 sq ft. of meeting space with over 1,000 attendees.
• Provided on-site support during events, handling logistics and troubleshooting any unforeseen challenges to ensure smooth event execution by effectively communicating with clients, and in house staff.
• Conducted post-event evaluations by collecting feedback from attendees, vendors, and stakeholders by analyzing event data and preparing reports.
• Performed thorough inventory assessments in order to proactively manage and control costs, ensuring optimal stock levels, minimizing waste, and maximizing cost savings.

• Collaborated with other interns to assemble a restaurant concept from scratch constructing pro forma income statements, occupancy and build out statements, construction and opening costs, and sales and payroll.
• Brought our restaurant concept to life with graphic design and pitched our restaurant idea to the executives of Lettuce Entertain You.
• Managed a tent at the Windy City Smoke festival in a supervisory role.
• Worked in-person at a Lettuce owned restaurant (Beatrix) shadowing all positions in front of the house roles while completing a management checklist.
• Expanded knowledge of industry by attending weekly meetings with Lettuce Entertain You Industry expects sharing insights on marketing, restaurant financials, menu creation, etc.

Hinsdale, Illinois, United States

• Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
• Conducted inventory management and data entry with high accuracy.
• Operated POS system duties in opening and closing shifts, accounting for errors and resolving discrepancies.
• Created an engaging shopping experience for customers by initiating conversations and interacting with them in an authentic, personalized way.

Oakbrook, Illinois

• Recipient of the Butterfield Employee Scholarship - 2018 & 2019.
• Ensured all meals served to patrons met quality standards. Delivered outstanding customer service by serving food and drinks to guests. Maintained a clean working environment during shifts.
• Customized new hire training to address individual learning styles. Taught employees how to effectively perform to best satisfy guests.
• Organized and set up special events such as birthday and graduation parties, while maintaining frequent communication with the party to ensure expectations were met.

Bachelor'S Degree, Communication Management, Marketing

Ged