Grace Hynes Email and Phone Number

- Action all administrative tasks relating to employment changes across the employee lifecycle, drafting correspondence, contracts and reviewing paperwork.- Responsible for the on boarding process from offer acceptance and contract generation to commencement, ensuring all relevant checks and induction materials are completed.- Management of the HR administration inboxes- Support the national HR team with HR administration, system, process and auditing projects as required.- Perform physical and electronic filing, auditing, archiving and ensuring all registers and reports are up-to-date.- WHS Coordinator & Fire Warden for the Sydney office, responsible for scheduling and facilitating quarterly Safety Action Team Committee meetings, completing and maintaining WHS reports, management of First Aid Training and Officers. - Processing of expenses, liaising with our finance and payroll teams on related items.- Ad-hoc HR administration requests.

- Strive to meet all Donor Care and role specific Key Performance Indicators regarding data entry and gift administration, customer service and donor relations, and internally set targets.- Process single gift and recurring donations into the A4U CRM database, complete banking requirements and issue donation receipts in line with KPIs. - As required, assist with data processing to cover the broader team. - Liaise and demonstrate initiative in dealing with donors via telephone, mail, email and Live Chat in response to various requests for information. - Manage refund requests and complaints and escalate for action when required.- Update donor records accordingly and enter all donor communications and response actions accurately on to the A4U CRM database.- Provide regular feedback from donors and supporters via Voice of Donor actions to gauge and report on donor sentiment.

- Worked on the Account Switching team, processing a high volume of Account Switching applications accurately, while adhering to the Central Bank’s Service Level Agreements. - Responsible for the management of the Account Switching inbox, providing prompt responses and first-time resolution to all queries.- Generated & reviewed manual customer correspondence, using multiple systems and computer programs at once. - Provided support and assistance to other team members within the department and liaised with other banks where required. - Ensured all tasks were carried out and completed in a controlled, compliant, timely and accurate manner with emphasis on attention to detail, following company procedures and compliance requirements at all times. - Assisted Line Manager and other Department members with ad-hoc administrative duties.

Currently I am Working as a Recruitment Consultant on the Centralised Recruitment Team in Servisource, responsible for the entire recruitment process for candidates for Temporary Positions over 4 different industry areas : Homecare / Healthcare / Business Support / Construction. Responsibilities include but are not limited to:• Liaising with the CRM on a regular basis to identify priority job orders and areas. • Creating and posting Job Adverts on multiple sites.• Screening applicants and Sourcing suitable candidates for positions and conducting interviews.• Ensuring candidates are fully compliant before issuing offers. • Using multiple systems and recruitment databases on a daily basis.• Building and maintaining lasting relationships with candidates, team members and members of the Senior Leadership Team. • Constantly upskilling and completing training courses to enhance both my professional and personal skills.

I worked as part of the HBS team for multiple national HSE campaigns, including recruiting and placing Community Swabbers and Vaccinators in centres on both campaigns during the Covid 19 pandemic. This involved screening 1000’s of candidates, arranging and conducting interviews, completing candidates entire compliance in order to issue contracts and place them in centres in an extremely fast and efficient manner.

• Ensured proper operation of the entire establishment from opening to closing. • Maintained a positive and assistive leadership role in an extremely busy setting, while creating new customer relationships and maintaining repeat customer relationships. • Handled and operated the bar, cash accounts and inventory efficiently. • Effectively trained, motivated, and coached new team members in all job responsibilities.

• Acted as the primary point of contact for customers regarding banking needs and products. • Managed an average of 100 calls per day, servicing personal and business accounts and meeting each individual customers needs, while maintaining exceptional customer service. • Resolved customers issues and complaints and diffused escalated situations efficiently, to ensure customer satisfaction. • Offered banking assistance to other staff members via telephone and e-mail, communicating with personnel from all different departments and levels of management within the company. • Trained and mentored new employees and provided ongoing coaching and feedback where necessary. • Received ongoing training and development, continuously enhancing customer service, computer program and communication skills.