Member Services: Campus Recreation
Portland, Oregon Area
DUTIES AND RESPONSIBILITIESUtilize the facility management software, RecTrac, to accomplish the following: Customer Service and Education• Communicate correct information to inquiring individuals.• Enforce membership policies and procedures.• Greet members and guests as they enter and exit the facility.• Answer information and reservation phone lines during open facility hours.• Enforce and educate the members and/or guests on policies and procedures of the facility areas.• Provide directions to facility and campus locations.• Monitoring equipment check-in and checkout procedures.• Provide positive public relations, program promotion, and policy education to participants pertaining to all department areas and programs.• Assist program participants and facility users regularly, on the phone and in person, with all aspects of the departmental programs. Make referrals to appropriate areas as necessary. Point of Sale• Handle cash operations• Make daily deposits• Organize and inventory merchandise items Access Control• Monitor and verify access of students, faculty, staff, and guests• Ensure that there is not misuse or abuse of identification cards• Work to resolve participant access issues• Process memberships Administrative Duties• Complete written reports/documents• Call or send member emails-reminders-impound, towel sales and renewals.• Responsible for all opening and closing duties• Maintain a clean and neat work environment• Position requires working with confidential materials• Responsible for distributing, collecting, tracking, and processing departmental risk agreements• Contacting emergency personnel in necessary • Serve on committees related to Campus Rec Equipment Checkout• Checkout equipment to members, follow up with those who have not returned items• Clean and maintain all equipment- including sanitary practices for climbing shoes, pumping up balls
