Grace Macleod Email & Phone Number

Coquitlam, Bc, Ca

Vancouver, Canada Area

• Leverage business process models to identify key stakeholders for requirement elicitation • Define approach to bring clarity to poorly structured project with vague stakeholder identification and management• Through collaboration help key stakeholders define the scope of the project through Business Model Canvas, Journey Map and Use Case workshops• Analyze client’s business requirements and processes through document analysis, interviews, workshops, and workflow analysis.• Champion the user story writing framework during Inception to gain stakeholder engagement and buy- in• Coach Product Owners and other Analysts on effective writing of User Stories• Facilitate separate communities of practice learnings for both Scrum Master and Business AnalysisACCOMPLISHMENTS:• Managed and maintained all requirements related to the lending components of a multi-year project for the core banking refresh• Developed customization requirement documents for Syndication and Securitization modules for the core banking system.• Helped on the rebrand/relaunch of Vancity Community Investment Bank with Impact Lending products• Evaluated and redefined the dividend payout development structure for customers• Helped launch a mortgage lending product within 2 months to meet the changing market needs• Acted in dual role of Business Analyst and Scrum Master for a 360-customer lifecycle product for all business units to utilize for customer management• Served as Scrum Master role for 2 years on multiple products • Leveraged Agile mindset and Retrospective ceremonies to noticeably increase team productivity • Facilitated scrum ceremonies to support the project team, remove impediments and increase efficiency to deliver business value• Identified gaps in gathering customer compliance information, eliminating the threat of fines for the company and improved the overall customer compliance data collection for the business process end to end.

Vancouver, Canada Area

• Generate and execute multi-complex data quality campaigns involving customers with zero complaints • Conduct analysis identify gaps and review system requirements to document member data issues• Prepare proposals, presentations and lead large campaigns to work with key internal stakeholders to propose changes for updating client data• Review client profiles across various systems to update information accurately to enable data migration to the core banking system

Vancouver, Canada Area

• Watch market rates and commodity prices to give clients advice on market updates for buying and selling foreign currency• Book foreign exchange deals and forward contracts for clients• Conduct sales called to open new foreign exchange clients and accounts

• Experience as Team Lead in a 6-month contract position, reported to manager and dealt with day to day issues and supported/supervised a staff of five• Prepare, process, verify and report of incoming and outgoing SWIFT wire payments and investigations• Prepare and lead Foreign Exchange presentations at numerous branches and open houses

Vancouver, Canada Area

• Assist clients in their everyday banking needs by performing general banking duties• Answer inquiries, provide banking related information and suggest various products and services that would satisfy the needs of the client

Agile Leadership Associate Certificate, Agile

Business Analysis Certificate, Business Analysis