Grace Middleton Email & Phone Number

Exmouth, England, United Kingdom

Exeter, England, United Kingdom

• Maintaining all websites, including uploading new products, supersessions, obsolescence, product images and product extended attributes• Dealing with customer enquiries via web chat & telephone• Overseeing all B2B and B2C customer orders• Processing VAT invoices, replacement orders and returns using a CRM system• Developing & reviewing all eCommerce platforms are functioning at optimal levels and are accurate • Providing monthly sales reports

Exmouth, England, United Kingdom

• Managing the online sales, order process & printing• Liaising with licensees, businesses & other key trade partners• Preparing orders for dispatch with UK & international courier services• Implementing and coordinating marketing strategies on social media,and online platforms, including Instagram, Pinterest & Facebook• Wrote an operation manual to train future employees• Building and managing stores on several online platforms e.g., Amazon,Shopify, Etsy & Faire (wholesale marketplace) including creating productlistings & online written and visual content• Editing & creating artwork files & product imagery using Photoshop• Responding to customer enquiries• Collating and organising data using Excel spreadsheets• Creating marketing material including blogs, newsletters & social media• Boosted social media follower count• Creating successful campaigns in stores & on social media, bringing infurther sales and building brand profile• Playing a key role in creating & implementing a digital marketingstrategy for the brand• Sourcing and managing an international supply chain• Other tasks required to support a growing, creative business

Otterton, England, United Kingdom

• Promoted from Bartender to Team Leader• Opening, running & closing shifts• Presenting role modelling behaviour to the team• Dealing with complaints & queries• Cash handling & banking• Aid management in decision making• Offered an extension of fixed term role• Tending to the needs of young children, families, and staff members• Creating shift plans & supervising a large team• Trusted with security checks• Team training & communicating with staff• Maintaining a high standard of customerservice• Responsible for ordering and checking stock

Bath, England, United Kingdom

• Responsible for welcoming guests, check ins & check outs• Promoted from Bartender to Hostel Ambassador• Tending to emails, phone calls & general office administration• Promoted to managing the hostel• Staff training & mentoring• Seeing to enquiries & customer needs• Carrying out regular stocktakes and orderingas necessary• Handling deliveries• Dealing with difficult customers in a fast-paced environment• Facility & hostel checks• Cashing up tills & banking using Zonal