☐ In the heart of academia and strategic consulting, where research and human resources intersect, you'll find a passionate Lecturer and HR Business Professional who seamlesslyblends the art of teaching with the science of strategic planning. With over 7 years of extensive experience, I thrive on the dynamic interplay between theory and practice, driving organizational excellence through innovative strategies and comprehensive research.☐ I embarked on a transformative journey at Absa Bank PLC, Nairobi, where I served as a Customer Experience Executive and Business Developer. My mission was clear: to enhance customer relationships through personalized service, improve customer loyalty, and increase positive feedback. Along the way, I discovered the power of innovative strategies in transforming customer experiences and driving business growth.☐ In my role, I was committed to understanding the unique needs of each customer. By tailoring our services, I not only improved customer loyalty but also saw a significant increase in positive feedback. I thrived on reducing customer complaints and boosting client retention, always striving to proactively resolve any issues that arose.☐ Navigating the ethical landscapes of research, I adeptly managed approval processes, achieving high success rates at both national and international levels. My knack for engaging with international and local scientific partners enhanced research credibility and opened doors to collaborative initiatives that pushed the boundaries of knowledge.☐ Transitioning into human resources, I leveraged my strategic understanding to develop and implement innovative strategies that enhanced organizational performance. My ability to adapt to diverse research environments translated seamlessly into HR, where I navigated complex landscapes and tailored strategies to meet evolving project needs and priorities.☐ In every role, I am driven by a commitment to excellence and a desire to make a meaningful impact. Whether in the classroom or the boardroom, I bring an out-of-the-box thinking approach, ensuring that every initiative I undertake is aligned with sustainable competitive advantage. My story is of continuous growth, relentless curiosity, and an unwavering dedication to advancing knowledge and practice.⇨ Feel free to contact me here to start a quick chat!To find out more, please connect with me, or send me an InMail.
The Loop Consulting
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FounderThe Loop Consulting Jun 2023 - PresentNorthern Bypass, KiambuAs the Founder, I formulate, implement, monitor, and evaluate strategic plans, driving operational efficiency increases and revenue growth for client businesses through effective strategic alignment and execution.Remit:• Deliver tailored advisory and training services to increase client retention and improve client business performance metrics, fostering long-term competitive advantages.• Design and execute customized corporate training programs that meet evolving market demands.• Conduct in-depth market feasibility research to enable clients to understand industry trends, identify dynamic capabilities, and create a competitive edge.
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LecturerUniversity May 2023 - PresentKenyaAs a Lecturer, I Cultivate a dynamic and engaging classroom environment that fosters critical thinking and practical application of public relations strategies. I have also created a respectful and learning-centered classroom environment.Remit:• Enhance student understanding of marketing principles while increasing average exam scores by integrating real-world case studies and interactive learning activities.• Spearhead introduction of cutting-edge digital marketing tools and platforms in the curriculum to raise student proficiency in digital marketing concepts and techniques.• Develop comprehensive lectures on competitive business strategies, enhancing students' strategic thinking abilities.
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Hr Business Partner And AssociateStan Consulting Group Limited May 2023 - Dec 2023In this position, I increased goal attainment and boosted overall business performance by advising and assisting clients in strategy formulation, implementation, monitoring, and evaluation. I also designed and delivered industry-specific corporate training programs that enhanced employee skills and knowledge, improved job performance, and increased client satisfaction ratings.Remit:• Increased client market share and improved long-term business sustainability through innovative competitive strategies while delivering comprehensive advisory services.• Reduced employee turnover and increased workforce productivity across multiple client organizations by managing human resource projects.• Executed successful brand and trademark marketing campaigns that increased brand recognition, boosted brand visibility and achieved market dominance in key sectors.• Conducted detailed market feasibility research that enabled clients to understand industry dynamics, identify key capabilities, and create a competitive edge for increasing market entries and business expansions. -
Customer Experience Executive/Business DeveloperAbsa Bank Plc, Nairobi Jul 2019 - Aug 2022NairobiIn this Executive position, I enhanced customer relationships through personalized service, improved customer loyalty, and increased positive customer feedback. I also reduced customer complaints and boosted client retention by identifying and executing business development strategies that proactively resolved client issues.Remit:• Expanded market presence and increased revenue by negotiating favorable terms for multiple business acquisitions.• Implemented innovative customer experience strategies that led to increased customer satisfaction, growth in win-back campaigns, and a rise in new-to-bank portfolios.• Met evolving customer needs and drove increase in product adoption rates and rise in overall sales revenue.• Streamlined the complaint resolution process, reducing response time and increasing customer satisfaction with follow-up efforts.• Led a successful win-back program targeting lapsed customers, achieving reactivation rate and significantly enhancing overall customer retention.• Created and executed cutting-edge sales and marketing strategies that facilitated business expansion while increasing market share and growing revenue.
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Human Resource AssistantDawa Ltd. Jan 2017 - Jan 2019NairobiServing as the HR Assistant, I provided exceptional support to new hires during the interviewing and hiring process, increasing positive feedback from candidates and facilitating a smoother onboarding experience. Improved employee satisfaction and streamlined HR operations by administering compensation, benefits, and performance management systems.Remit:• Increased quality of new hires by screening applicant resumes and coordinating comprehensive interview processes.• Facilitated the onboarding and placement of new hires, reducing onboarding time and increasing new hire productivity.• Developed and organized effective orientation and training schedules for new employees, enhancing their integration and reducing the learning curve.• Ensured 100% compliance with HR policies and procedures by creating and processing action forms for hires, terminations, and title changes.• Increased departmental efficiency and reduced workplace incidents by assigning and managing work activities related to employment, compensation, labour relations, and employee safety.
Grace Ngugi Education Details
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Business -
Business
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First Class -
Kenya Institute Of ManagementBusiness
Frequently Asked Questions about Grace Ngugi
What company does Grace Ngugi work for?
Grace Ngugi works for The Loop Consulting
What is Grace Ngugi's role at the current company?
Grace Ngugi's current role is Results-driven Lecturer and Strategy Professional | Proficient in Partnership Development| Data Collection & Monitoring | Strategic Planning & Implementation | Procurement andInventory Management.
What schools did Grace Ngugi attend?
Grace Ngugi attended Kenyatta University, Kenyatta University, Kenya Methodist University, Kenya Institute Of Management.
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Grace Ngugi
Hr Generalist / Talent Acquisition/ Hris/ Performance Management/ Learning And DevelopmentKenya1gmail.com -
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Grace Ngugi
Nairobi
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