Grace Onyeabor Email and Phone Number
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong dedication to helping customers resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with customers. Fully committed to following company procedures and winning loyal customers.
Coronation Merchant Bank
View- Website:
- coronationmb.com
- Employees:
- 201
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Global Trade OfficerCoronation Merchant Bank May 2022 - PresentLagos, NigeriaReviewed and vetted all shipping documents initiated by clients towards ensuring accuracy, timeliness and compliance with relevant regulations.Processed Forms M, PAAR, and Custom Duties for clients Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.Maintained full compliance with trade laws and regulations by tracking changing conditions.Managed payments processes for Letters of Credit, Bills for Collections and Invisible… Show more Reviewed and vetted all shipping documents initiated by clients towards ensuring accuracy, timeliness and compliance with relevant regulations.Processed Forms M, PAAR, and Custom Duties for clients Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.Maintained full compliance with trade laws and regulations by tracking changing conditions.Managed payments processes for Letters of Credit, Bills for Collections and Invisible transactions, ensuring all payments are checked, and made before their respective deadlinesLiaised with customers and funding sources to identify and remove roadblocks to business funding.Worked with clients and finance companies to find optimal solutions for financing. Show less -
Contact Center AgentFirst City Monument Bank Limited Jan 2022 - Apr 2022Lagos, NigeriaAdhered to company policies and scripts to consistently achieve call-time and quality standards.Assisted customers by answering questions and responding to inquiries.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Resolved concerns with products or services to help with retention and drive sales.Boosted customer service satisfaction ratings through consistent quality control.Educated customers on… Show more Adhered to company policies and scripts to consistently achieve call-time and quality standards.Assisted customers by answering questions and responding to inquiries.Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.Resolved concerns with products or services to help with retention and drive sales.Boosted customer service satisfaction ratings through consistent quality control.Educated customers on company systems, form completion and access to services.Attended telephone skills and program information training sessions to boost aptitude.Engaged in learning and development opportunities to promote continued performance improvement.Used consultative sales techniques to understand customer needs and recommend relevant products and services. Show less -
Platform AssistantFirst City Monument Bank Limited Jan 2020 - Feb 2022Lagos, NigeriaCarried out day-to-day duties accurately and efficiently.Learned new skills and applied to daily tasks to improve efficiency and productivity.Offered friendly and efficient service to customers, handled challenging situations with ease.Exceeded goals through effective task prioritization and great work ethic.Used Microsoft Word and other software tools to create documents and other communications.Prepared variety of different written communications, reports and… Show more Carried out day-to-day duties accurately and efficiently.Learned new skills and applied to daily tasks to improve efficiency and productivity.Offered friendly and efficient service to customers, handled challenging situations with ease.Exceeded goals through effective task prioritization and great work ethic.Used Microsoft Word and other software tools to create documents and other communications.Prepared variety of different written communications, reports and documents.Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.Ensured compliance in dealings of purchase and management of office supplies and also prepared regular reports on expenses and office budgets Show less -
Class TeacherFirm Base School, Shomolu, Lagos. Sep 2019 - Dec 2019Lagos, NigeriaPlanned, prepared and delivered lesson plans and instructional materials that facilitate active learningInstructed and monitored students in the use of learning materials and equipmentLeveraged diverse learning strategies to prepare students for higher-level education requirements.Assessed student comprehension through regular quizzes, tests and assignments.Supported student physical, mental and social development using classroom games and activities.Graded and evaluated… Show more Planned, prepared and delivered lesson plans and instructional materials that facilitate active learningInstructed and monitored students in the use of learning materials and equipmentLeveraged diverse learning strategies to prepare students for higher-level education requirements.Assessed student comprehension through regular quizzes, tests and assignments.Supported student physical, mental and social development using classroom games and activities.Graded and evaluated student assignments, papers and course work.Incorporated exciting and engaging activities to achieve student participation and hands-on learning and incorporated multiple types of teaching strategies into classroom.Kept students on-task with proactive behavior modification and positive reinforcement strategies. Show less
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Research AssistantFederal Institute Of Industrial Training, Oshodi Jan 2017 - Mar 2017Lagos, NigeriaWorked on producing enzymes meant for industrial purposesUtilized lab equipment to perform researches and studiesConducted researches and studies within a team on numerous projects, in order to achieve productive resultsPlanned, modified and executed research techniques, procedures and tests.Performed statistical, qualitative and quantitative analysis.Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.Carried out… Show more Worked on producing enzymes meant for industrial purposesUtilized lab equipment to perform researches and studiesConducted researches and studies within a team on numerous projects, in order to achieve productive resultsPlanned, modified and executed research techniques, procedures and tests.Performed statistical, qualitative and quantitative analysis.Recorded experimental findings in laboratory notebook to analyze and interpret experimental findings.Carried out day-to-day duties accurately and efficiently.Exceeded goals through effective task prioritization and great work ethic. Show less
Grace Onyeabor Skills
Grace Onyeabor Education Details
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Second Class Upper
Frequently Asked Questions about Grace Onyeabor
What company does Grace Onyeabor work for?
Grace Onyeabor works for Coronation Merchant Bank
What is Grace Onyeabor's role at the current company?
Grace Onyeabor's current role is Global Trade Officer || Customer Service Specialist || Aspiring Customer Success Manager.
What schools did Grace Onyeabor attend?
Grace Onyeabor attended University Of Ibadan.
What skills is Grace Onyeabor known for?
Grace Onyeabor has skills like Leadership, Creativity Skills, Microsoft Powerpoint, Teaching, Communication, English, Active Listening, Quality Assurance, Microsoft Office, Microsoft Word, Proficiency In Microsoft Office Suiteive Lis, Microsoft Excel.
Who are Grace Onyeabor's colleagues?
Grace Onyeabor's colleagues are Muhammed Ibrahim, Shodeinde Oluwafemi, Kehinde Akinlotan, Bsc, Aca, Victor Obi, Fortune Albert, Dahiru Terrang, Opeyemi Akinyelure Bsc,aat, Aca.
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grace onyeabor
Certified Customer Service|Transcriptionist|Telesales|Lead Generation|Account Management|Customer RetentionLagos1gmail.com
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