Initiating sales with potential customers over the phone.Asking questions to engage customers and keep the conversation going.Listening to the customers' needs to generate repeat sales.Gathering and documenting customer information, payment methods, purchases, and reactions to products.Keeping up to date on all products and informing customers of new products.Answering customers' questions on the products.Meeting weekly and monthly sales quotas.Managing customers account via crmCold calling and helping to reduce negative reaction from leadsProviding brand recognition by leaving buyers with an excellent impression of a company through effective customer relations, empathy and effective communication skillsUsing the data provided by telemarketing representatives to pursue promising leads with persuasion and persistenceConverting difficult leads into customer

Respond promptly to customer inquiries and concerns via phone, email, or chatResolve customer issues and complaints effectively and efficientlyManage high volumes of inbound and outbound callsMaintain accurate records of customer interactions and transactionsProvide up-to-date product and service information to customersUpsell products and services to customers when appropriateEscalate customer issues to the appropriate department or manager as neededCollaborate with other departments to resolve customer issues and concernsMaintain a positive and professional attitude at all timesContinuously improve your knowledge of products and servicesMeet or exceed performance targets, such as call volume and resolution timeAdapt to new technologies and processes as they are implementedParticipate in training and development programs to improve customer service skills and knowledgeContribute to team goals and initiatives to improve customer satisfaction and retentionProvide feedback to management on customer issues, concerns, and trends.

Listen to recordings and transcribe those recordings to text filesEnsure accuracy of the transcribed textUnderstand details of client requirements regarding formatting and notationComplete transcriptions in a timely manner, reviewing grammar, punctuation and spelling prior to submissionRemain familiar with the latest transcription software and recommend upgrades or enhancements if necessaryCorrect any errors or inaccuracies in a timely mannerEnsure typing skills are honed and remain sharp by completing typing drills on a regular basis

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints and actions taken.Managing administration, communicating and coordinating with internal departments.