Grace Reid Email and Phone Number

Working with enterprise businesses in the financial services industry deliver the personalised experiences their customers expect by using the worlds #1 integrated CRM platform - Salesforce Customer 360.

• Collaborate with numerous internal colleagues across different departments to deliver leading solutions to clients and agency partners • Identify and exploit opportunities for new business growth• Build and nurture relationships with key stakeholders of all levels within the agencies as well as internal colleagues and teams • Deep understanding of the media industry, its buying models, trends and the competitive landscape• Represent the Nine brand in the national market, comfortably present Nine’s products to educate my client portfolio• Manage a pipeline of briefs and proactive work to competently meet and exceed revenue targets and forecast this accurately to the business• Master the process of effectively communicating product value. • Represent my agency patch in the Sydney market and manage a high volume of clients with strong multi-tasking capabilities• Deliver solutions to clients that are leading in market, strategically and creatively led showcasing a deep knowledge

- Built strong relationships with my team and other key internal stakeholders.- Create campaign reports outlining key insights.- Support sales executives to manage and grow key accounts- Proactive at putting ideas to your team and clients for mutual benefit. - Oversaw effective and accurate optimisations and delivery of campaigns.- Manage day to day communication with the agency.- Complete understanding of the digital business and the wider digital publisher/ marketing ecosystem.- Sales and management experience to further build career

• Develop, lead and maintain strong working relationships with selected pool of clients their teams and their agencies• Provide recommendations that are of high quality, insights based and commercially strong • Effectively manage client expectations through ideation, pitch and implementation • Ensure correct execution and implementation of customer campaigns • Create relationships with new business for annual membership • Reach monthly and quarterly individual media and renewals targets• Stepping in to help the National Sales Director on top spending clients when needed.

• Working with the campaign manager and coordinator on start to finish of beautyheaven campaigns• Reporting on beautyheaven campaigns using Active Campaign and Google Analytics• Assisting the sales team in designing presentations in response to briefs• Assisting the sales team with booking forms and media schedules • Creating competitor analysis presentations and presenting to the team fortnightly

ACHIEVEMENTS• Evaluated advertisements from marketing perspective, leveraging academic backgroundRESPONSIBILITIES• Providing outstanding customer service to customers, including loyal clients • Entering data on electronic systems to house style requirements• Maintaining client files to a high level of accuracy • Handling and distributing customer calls to appropriate departments and personnel

RESPONSIBILITIES• Delivering exceptional services to patrons, including: - Diffusing escalated matters to in-store policy standards - Supporting customers to select substitute item - Building rapport and generating repeat business• Contributing to developing in-store visual displays, including window displays, driving foot traffic• Rearranging store layout to maximise sales during promotional and seasonal periods• Complying with rigorous department store standards and service policies