Grace Roulet Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

San Jose, California, United States

- Launched and currently maintain e-commerce shop hosted on Etsy. - Proactively research trends to drive e-commerce traffic and sales.- Organize inventory, scheduling, business licensing, and small-business management.- Design merchandise, marketing, packaging, and branding with Procreate, Photoshop, Illustrator, InDesign, & Canva.- Designs carried in local shop, online and in-store.

San Jose, California, United States

Workplace:- Presented a professional and welcoming first point of contact for visitors, employees, vendors, stakeholders, and candidates alike across approx. 1000 monthly in-person interactions.- Managed and resolved employee requests via Jira, Slack, email, and front desk, ensuring timely completion and high satisfaction while managing multiple projects.- Developed and posted company-wide and local communications for events, campus updates, and announcements. - Launched and managed a lost & found Slack channel to help reunite employees with their lost items. - Improved workplace navigation by creating and implementing updated building and EV charger maps, resulting in an increase in employee satisfaction within one week of launch.- Collaborated with service providers to ensure timely delivery of office supplies and completion of janitorial and maintenance tasks.- Enhanced workplace efficiency for employees by streamlining building access and desk booking procedures through collaborative vendor relationships.- Processed all incoming and outgoing mail.- Independently developed a Lobby Interaction tracker on Google Sheets for monitoring metrics that are not easily tracked using tickets.- Assisted the event planning committee with team-building activities, holiday parties, and special events, enhancing employee morale and strengthening team cohesion.- Supported new hire onboarding experience by efficiently managing check-ins, providing badges, and escorting to orientation, resulting in smooth first days for 100+ new employees.ERG Co-Lead (BILL'd Ability):- Designed stickers and cards we distributed company-wide for World Mental Health Day.- Spoke in the July and September company all-hands about Disability Pride Month and National Disability Employment Awareness Month.- Hosted and moderated a guest speaker session to discuss the Foundations of Disability including the social models around disability to understand how they show up in daily work life.

Los Gatos, California, United States

Workplace:- Created a consistently welcoming lobby environment for employees, vendors, stakeholders, and candidates alike.- Assigned, monitored, and completed employee requests via Zendesk and ServiceNow ticketing systems, Slack, email distribution lists, and front desk walk-ups including virtual kiosk.- Conducted weekly campus walkthrough with an eye on both functionality and employee experience.- Trained six new hires on role responsibilities and hosted a training for 60+ employees to enhance the guest check-in process saving both vendors and hosts up to 60 minutes.Global Sticker Library:- Expanded the lobby sticker program to feature a broader range of content including 19 Series, 7 Films, 1 Game, and 1 YouTube Series.- Developed a global design library to support Workplace partners who may not have the bandwidth to design stickers for their lobbies.- Partnered with key stakeholders from Marketing, Production, and Branding to ensure sticker designs best represent Netflix's content and brand.Conference Room Rename:- Led the rename of spaces across 14 floors at the Los Gatos office leveraging internal metrics for both current and future content to select Netflix titles appropriate for meetings at all levels and inclusive of the unique life experiences of our colleagues.

Dallas-Fort Worth Metroplex

- Utilize calendar management to coordinate and prioritize projects.- Actively track invoices, expenses, mileage, and progress.- Present project briefs to clients in a confident manner and track feedback to ensure precise adherence to design briefs.- Seek out information about design trends and client target markets. - Adapt to unexpected deadline and project changes due to product manufacturing delays.- Develop visual identity using logos, social media assets, marketing materials (print & digital), package design, etc.- Deliver completed design collateral on schedule.

Dallas/Fort Worth Area

Administrative & Operational:- Overhauled shipping process to optimize daily operations and logistics.- Maintained confidentiality to protect sensitive information about collaborations prior to launch.- Cultivated partnerships with vendors, sales reps, and customers via weekly e-mail and phone correspondence.- Identified process gaps in tracking and fulfillment to work solutions for long-term improvement. - Balanced multiple, often conflicting projects to shift quickly and adapt to changing priorities.- Oversaw multiple projects across all areas in a fast-pace, high-growth work setting.- Collaborated with CEO & Production Manager to coordinate the organization’s calendar including design, fulfillment, and travel.Graphic Design:- Use Adobe CC to design catalogs, newsletters, packaging, & marketing collateral (print & digital) to show case the Gemelli lifestyle.- Developed 14 line sheets across 2.5 years.- Designed carding for products carried by Macy's, FabFitFun, SinglesSwag, TJ Maxx, Nordstrom Rack, and boutiques world-wide.- Managed all photography, editing, and content creation for cohesive visual identity and customer experience.- Worked across teams to determine messaging for each season and ensure consistent designs across all products, platforms, and customers.

Dallas/Fort Worth Area

- Train in operations and receiving- Handle cash and deposits through company protocols- Provide clear feedback and coaching for Sales Ambassador’s development in sales- Participate enthusiastically in store contests, trainings and meetings to help our store reach goals- Maintain store’s key performance indicators through enforcing specific behaviors to drive sales- Strengthen knowledge of Lush products through role-play activities and quizzes- Share & embody brand values

Waco, Texas Area

- Receive and process shipments of clothing and home goods.- Visual merchandising and pricing- Aid with expansion of business to second boutique under a new brand name.- Attend wholesale markets to assist buyer with pulling products for both boutiques.

Waco, Texas Area

- Use customer service skills to ensure each customer has a positive experience.- Manage time to balance front of house and serving duties with daily chores.- Utilize Point of Sale to process orders, close open checks, and manage personal sales/tips.- Promoted to summer manager in May of 2016.- Design poster for restaurant's anniversary party event.

Waco, Texas Area

- Contact prospective Baylor students and newly accepted students- Use Microsoft Dynamics CRMs Recruiter Software in recruiting efforts to locate and document contacts and phone conversations- Maintain extensive knowledge about Baylor University and the Waco community- Assist approximately 18 prospective students per 4-hour shift by giving information about Baylor and its application process

Waco, Texas Area

- Manage Copy and Print Center while ensuring customers were checked out in a timely manner.- Process print jobs large and small with often conflicting deadlines.- Assist customers with designs ranging from business cards and posters to wedding invitations and books.- Process orders including lamination, shredding, binding, large scale printing, and custom stamps.

Baylor University

- Spread awareness across campus about Zipcar brand.- Assist customers with signing up for program and trials.- Recruited student leadership to take advantage of their free memberships.- Organize tabling events.- Maintain communication with remote program managers via weekly check-in calls with students across the country.

Waco, Texas, United States

- Drive awareness, engagement, and excitement over Spotify across Baylor campus.- Utilize strategic partnerships, sponsored events, and word-of-mouth marketing.- Part of nationwide team of 1000 campus influencers.

Austin, Texas Area

- Greet and check customers in for their appointments.- Manage front desk, book appointments, and answer multi-line telephone.- Maintain cash register.- Complete daily cleaning duties.- Began process of building cloud-based customer database.

Austin, Texas, United States

- Introduce people to the Austin City Limits Live Archive iPad app.- Collect e-mails for further contact from Rockify.tv about the app.- Maintain knowledge about app and Austin City Limits Live to answer customer questions.- Display app function to potential customers using live beta version of app.

Austin, Texas, United States

- Utilize customer service skills to promote brand values while ensuring customer orders were processed in a timely manner.- Manage cash register.- Provide a sense of community among customers and co-workers.

Austin, Texas, United States

- Assist customers with grocery orders by bagging their items and carrying orders to their cars as needed.- Answer customer questions about products and organization.- Promote brand values and a sense of community among customers and staff.

Bachelor Of Science In Family Consumer Science, Apparel Merchandising, Business Administration, 3.27

Activities and Societies: Sing Alliance (2013 - 2016), Baylor in Paris - Summer 2014, Baylor Apparel Professionals (2014 - present), Alpha.

Master Of Public Affairs, Public Administration, 4.0

Activities and Societies: Certificate of Diversity and Inclusion - Spring 2021Completed 18 credit hours (two semesters) of coursework.

Graphic Design