Grace Sears Email & Phone Number

Chevy Chase, Maryland, United States

Vienna, Virginia, United States

• Established foundational platform infrastructure, processes, and capabilities for enterprise design system • Launched services to provide streamlined integration with content and experimentation platforms for Capital One Mobile features in order to enable server-driven static content and faster iteration through optimized experimentation • Built and led a diverse Product team of up to 6 Product Managers; Cultivated an inclusive, collaborative, and inspiring team culture while managing… Show more • Established foundational platform infrastructure, processes, and capabilities for enterprise design system • Launched services to provide streamlined integration with content and experimentation platforms for Capital One Mobile features in order to enable server-driven static content and faster iteration through optimized experimentation • Built and led a diverse Product team of up to 6 Product Managers; Cultivated an inclusive, collaborative, and inspiring team culture while managing through significant organizational change Show less

Vienna, Virginia, United States

• Created platform strategy and vision for enterprise design system and achieved organizational-wide alignment to converge redundant solutions in order to create cost efficiencies of $7M and unlock incremental capacity for innovation • Drove >40% reduction in build cycle time for Capital One Mobile platform through enhancements to developer tooling and dashboards; Redefined cycle time metric to increase accuracy of insights and better align to developer workflow

Chicago, Illinois, United States

• Product Lead for Agile Release Train (ART) of 6 Tech teams; Created and applied an outcome-driven product strategy framework that empowered ART to deliver >$100M NPV potential for US Card and Walmart portfolio in 2020• Defined and implemented launch strategy across 10 Tech teams and led successful delivery of the largest and most complex suite of new capabilities for the Walmart portfolio launch in Sep. 2019 as compared to any other Capital One platform

Chicago, Illinois, United States

• Led research, design, and delivery of application-stage customer experience for key US Card initiatives including the MVP launch of Counter-Offer, which resulted in above target offer acceptance rates • Gained buy-in on proposals to evolve front-end platform in order to better achieve strategic goals including integration with Adobe Target to scale testing capabilities as well as refactoring to a component-based architecture (React)

Chicago, Illinois, United States

• Launched cloud-based, responsive web servicing platform and experience for 5 Partnerships portfolios including leading the design, build, and testing of critical servicing features such as Payments, Preferences, Alerts, and Enrollment• Created an omni-channel communication strategy for Digital Servicing conversions that achieved an above target re-enrollment rate and set the standard for future migrations by successfully identifying and addressing Customer needs

Chicago, Illinois, United States

• Executed Digital agenda for Neiman Marcus Group (NMG) portfolio, including coordination of COF Tech and Marketing efforts in support of NMG Mobile Wallet launch as well as monitoring of engagement metrics for future enhancement decisions• Acted as Intent Owner across multiple Operations & Tech teams to execute Change in Terms initiative including Customer communications in less than 4 months, leading to millions of dollars in incremental revenue for the portfolio

Chicago, Il

• Responsible for month-end reporting, invoicing, and implementation of initiatives across many aspects of Neiman Marcus cardholder lifecycle including acquisitions, engagement, and collections• Managed development, socialization, and implementation of comprehensive end-to-end playbook and response plan to mitigate Fraud losses on 150K+ potentially compromised accounts in the case of future data breach attacks

Riverwoods, Il

Leadership based program featuring 3 six-month rotations for promising new graduates & entry level full-time employeesRotation 1: E-Business - Mobile- Developed and socialized corporate mobile wallet strategy, involving communication with multiple emerging payment technology vendors and collaboration on recommendations for investment decisions- Managed coordination, execution, and analysis of multiple mobile payment and offers initiatives, including Google Wallet’s one-click… Show more Leadership based program featuring 3 six-month rotations for promising new graduates & entry level full-time employeesRotation 1: E-Business - Mobile- Developed and socialized corporate mobile wallet strategy, involving communication with multiple emerging payment technology vendors and collaboration on recommendations for investment decisions- Managed coordination, execution, and analysis of multiple mobile payment and offers initiatives, including Google Wallet’s one-click “Save to Wallet” feature and a location-based offers employee pilot programRotation 2: Corporate Branding & Creative Services- Acted as Lead Account Executive for all Business Development & E-Business creative initiatives, including design, development and launch of five (5) customized affinity card Partners- Researched and advocated for best practices in web design and online marketing Rotation 3: Product Development – Merchant Funded Offers- Led outbound merchant sales strategy in support of Discover Extras offers program, including joint 2013 annual goal of $135MM in merchant funded value pushed to customers via e/Mail and card-linked offers- Managed proof-of-concept program including definition of requirements, creation of customer experience, and post-pilot analytical assessment planning with the vendor of an emerging rewards technology platformMarketing Consulting Project: Diner’s Club International Social Media Strategy- Analyzed social care industry trends and presented a three-phased approach to Executive Leadership that led to an improved social media management, inquiry response process, and engagement strategy for Diner’s Club International brand Show less

Champaign, Illinois, United States

Worked as direct assistant to BIP Director by promoting Business Study Abroad programs to thousands of students, advising interested students on BIP partner programs, fulfilling necessary documentation and paperwork, and completing other study abroad related tasks upon request of the Director

Riverwoods, Il

- Managed inventory and activation of Rewards program gift cards totaling millions of dollars in value- Conducted competitive analyses on other issuers’ rewards programs and presented findings to VP of Marketing - Completed monthly dashboard reports utilized by Senior Management for decision making

Bachelor Of Science, Marketing And Management, 3.93/4.00 Gpa

Activities and Societies: Illini Union Board, Business International Exchange Network, Entrepreneurs Without Borders, American Marketing.

International Business

Studied major courses alongside international students from across the globe while being immersed in European culture and gaining valuable.