Grace Sherman Email & Phone Number

Boston, Ma, Us

Amsterdam, Nl

• Led customer education, community, communications, and scaled customer success efforts, unifying the customer journey across functions• Drive analysis, communications, and programming to scale Customer Success operations and improve NRR to to 111%• Plan, procure, design, and launch customer community platform, registering over 25% of accounts in first year• Expanded customer webinar program, increasing year-over-year attendance by >350% and driving leads• Managed and refactored Knowledge Base, improving click-through rate by 5% in first 6 months• Developed customer networking program with 85+ NPS rating

Amsterdam, Nl

• Led go-to-market for strategic partnerships, on time and under budget • Piloted one:many and digital-first CS programs to mitigate headcount growth across global CS team• Designed and led delivery of Certified Partner training program • Founding member of DEI council

Amsterdam, Nl

• Led team of 10 in delivering onboarding and professional services across 2 products andthrough acquisition of largest US competitor• Reduced time-to-value for new implementations by over 50% • Automated all one-off revenue recognition reporting

Amsterdam, Nl

• Led implementations and onboarding strategy for Bynder’s largest customers • Redesigned and led US employee onboarding process

New York, Ny, Us

• Manage systems, support, communications, scheduling and reporting for 3,200 qualitative school visits annually• Supervise team of 4 in directly supporting over 150 stakeholders across the Department • Drive data-based planning and systems redesign to support 600% increase in number of school evaluations annually• Create, manage, and vet guide to Performance Review for 2K+ stakeholders, including top-level administrators, principals, and Central staff• Evaluate research proposals as a member of the DOE’s Institutional Review Board

New York, Ny, Us

• Supervised data collection, reporting, and research for qualitative reviews for over 1,600 schools• Developed and managed systems for data collection, office-wide goal-setting, and feedback loops • Increased survey response rate by 600% over two years via content and distribution redesign• Led team of 8 in the analysis, synthesis, and revision of school evaluation rubric and policy

New York, Ny, Us

• Taught all subjects and managed behavioral planning for students with severe autism, ages 10-13• Supervised, managed, and trained five paraprofessionals; delivered staff development• Designed, implemented, analyzed data systems to inform instruction and behavior plans

• Taught English to 200 primary school students in 8 classes in Sete, France• Designed curriculum to promote cultural understanding and awareness

• Coached and implemented behavioral therapy for 100 children, ages 6-12, with ADHD, CD, ODD, and autism spectrum disorders during rigorous eight week summer camp in NIMH program• Provided 1:1 ESL instruction

• Investigate psychosocial effects of body image, obesity, cosmetic surgery, and reconstructive surgery in adults and children• Supervise surgery study and perform statistical analyses, data entry, file maintenance for three NIH studies.

Ba, Psychology, French, History

Master Of Science In Teaching, Students With Special Needs

Certificate, Teaching English As A Second Or Foreign Language/Esl Language Instructor