Grace S. Email & Phone Number

Canada

Remote

I troubleshoot software issues as reported by Sales, Customer Success Managers, Customer Service Team, Logistics, and Finance. I really enjoy helping people use Freight Club shipping portal to its full potential. I think the reason for my success is that I work with such intelligent, innovative peopleI am competent using the following technologies/software in my role: Jira ticketing systemMicrosoft CRM 365Microsoft SQLExcel Power Query reporting and analysisPostman for API data troubleshootingConfluence for project and technical workflows, documentation, charts, and preparing software FAQsI perform data analysis and create operational reports to assist with Software troubleshooting.I accomplish this using SQL, Excel Power Query, Pivot Tables and Charts.

Remote

I provide High Quality Customer Support for e-commerce shipping clients.I offer helpful, data-driven conversations to provide productive resolutions to ease the pain points of shipping for our clients.Investigate, document, and resolve cases in a fast-paced environment and meet SLAs using Microsoft Dynamics CRMMember of Critical Escalations team – working on urgent issues with tight deadlines and provide high-quality resolutions Provide personalized customer support for Tier 1 VIP clientsProvide on-boarding support for new team membersCollaborate with other cross-functional teams on process improvement projects to increase efficiencies and reduce costs

Vernon, British Columbia, Canada

Technical Support, Customer Service, Registration Clerk, Payroll/Timekeeper/Accounting Support14+ years experience performing multiple roles for Vernon Jubilee Hospital and Kelowna General Hospital Registration / Program Support / Administration - 2012 - 2023Provided Registration and Program Support for Emergency Department at Vernon HospitalProvided administrative support for Gateby Long-Term Care FacilityIT Technical Support Analyst 2010 -2011Using ticketing system, provided access to new Hospital employees to various Software Applications and Shared Group Folders. Troubleshooted technical problems for Meditech ERP Hospital Software. Meditech Modules includes Registration, Inventory, Payroll, Accounting, Diagnostic Imaging and Health Records. Cashier/Accounting Support/Payroll/Scheduling 2007-2010Used MEDITECH - ERP integrated healthcare software. I performed the following duties:Accounts ReceivableElectric Cash DrawerGenerating InvoicesMaking Bank DepositsGeneral Ledger entriesAccount ReconciliationPayroll Time Keeping / payroll adjustmentsRegistration / Record Keeping