Paralegal
Current•Drafted and updated firm’s handbook of sample drafts and templates •Streamlined demand process by automating within firm’s case-management system, reducing production time by 20%•Redesigned client sign-off document, eliminating client submission errors•Produced two training programs for new hires covering drafting complaints and demands•Supervised team’s case management, assigning cases to paralegals for drafting, and establishing timelines for completion•Tracked case progression in collaborative case-management system•Reviewed all incoming client cases for completeness, identified and ordered missing documents•Coordinated communication of case status between clients and firm•Drafted complaints and notices for attorney review•Filed documents electronically to NYSCEF