Grace Williams, Cgsp® Email & Phone Number

Greater New York City Area

Providing excellent service to clients and customers and driving repeat business using Salesforce.Managing merchandise for weekly stock inputs, an accurate inventory, and arranging store transfers.Implementing unique events and experiences at the boutique to exceed and achieve sales goals.Leading opening and closing procedures and training new beauty.

Raleigh, North Carolina

• Assist with site visits and familiarization tours to hotels, venues, and the convention center
• Complete projects, enter information into the Simpleview CRM and use Mint to find new prospects
• Work with all departments to promote business in Raleigh and the twelve municipalities in Wake County

Appalachian State University- Boone, NC

• Interact as a liaison between students and executive officers of the college of business
• Conduct duties such as answering telephones, organization, and data entry projects
• Provide customer service assistance for students and faculty on the phone and in person
• Updated 2,000 students and teachers on events and programs in the College of Business

Village Hotel On Biltmore Estate- Asheville, NC

• Experienced desk agent, lobby attendant, manager of the front desk and housekeeping supervisor
• Manage guest check-ins and check-outs for 209 rooms as a desk agent
• Communicate through notes and emails with the front office team
• Provide gracious hospitality and resolve guest disenchantment's

Boone, North Carolina

• Assist customers with sales, returns, and exchanges at the register
• Mark down and price merchandise, and organize the sales area
• Train incoming associates on the register system, maintenance, and closing operations
• Handle conflicts and customer services issues and encourage customers to return

Brevard, North Carolina

• Advised over 50 visitors a day about accommodation and entertainment options
• Organized and executed Chamber events and registered new members
• Confirmed caterers and vendors for events occurring monthly
• Completed everyday tasks such as mail, new members, and call business for brochures