Actively worked with Customers in the Sales and retail Industry for four years with excellent patience, clear communication, empathy and problem-solving skills to ensure effective and successful complaint resolution and gathered priceless customer feedback.I'm genuinely excited to help customers. I can put myself in customers’ shoes and advocate for them when necessary. I'm confident at troubleshooting and investigating if I don’t have enough information to answer customer questions or resolve complaints.My target is to ensure excellent service standards by following communication procedures, guidelines, and policies, responding efficiently to customer inquiries, and maintaining high customer satisfaction.With a strong desire to serve customers in the Information Technology field, I'm pursuing a Google IT Analyst course in NPower Canada to obtain knowledge in troubleshooting Networking issues and installing operating systems, Software Applications etc.I'm eagerly looking to step into the IT industry and interested to hear from LinkedIn users regarding potential career opportunities.