Grace M. Email & Phone Number

Chapel Hill, Nc, Us

Chapel Hill, Nc, Us

Morrisville, North Carolina, Us

--Monitoring and responding to real-time security events on SIEM (outSOC) console.--Investigating incidents utilizing FortiSIEM, Cybraics, SentinelOne, AlienVault, and Microsoft Sentinel consoles to pull raw logs, view events, and generate reports.--Researching emerging threats/vulnerabilities and incorporating threat intelligence into daily monitoring/analysis.--Serving as the point of escalation for 24/7/365 on-call rotation.--Utilizing third-party analysis tools to determine the threat level of security events.--Improving existing processes, procedures, and playbooks through innovation and operational change.--Assisting with client meetings to perform real-time security investigations as needed.--Assisting other SOC analysts with security events and incident investigations as needed.--Running meetings with new clients to educate them on utilizing our SIEM platform (outSOC) to view/respond to their cases, to submit/respond to support tickets, etc. --Working with internal communications teams to reinforce security initiatives and educate leaders on incidents that have impacted or have potential to impact the organization.

Durham, North Carolina, Us

Contract with Castra Managed Services.--Performing detection, identification, and alerting of possible attacks/intrusions, anomalous activities, misuse activities, and distinguishing these incidents/events from benign activities.--Observing security solutions; SIEM (Exabeam Fusion), firewall appliances, intrusion prevention systems, data loss prevention systems (DLP), analysis tools, and log aggregation tools.--Performing health checks on third-party platforms.--Using third-party analysis tools to determine the threat level of security events.--Tuning security tools to minimize false positives and maximize detection and prevention effectiveness.--Improving existing processes, procedures, and playbooks through innovation and operational change.--Serving as the point of escalation for the 24/7/365 on-call rotation.--Contributing to SIEM content development, tuning, and review.--Staying current with emerging cyber threats/vulnerabilities, and incorporating threat intelligence into daily monitoring/analysis.--Running internal meetings to discuss security alerts and tuning tasks assigned to other SOC analysts.

Raleigh, Nc, Us

--Providing technical and software support to users via phone, email, in-person, and Microsoft Teams.--Creating and managing service desk tickets utilizing Zendesk and Lansweeper software.--Leading IT Department’s Technology Prefect program for Saint Mary’s students.--Break/fix experience with Lenovo laptops/tablets (Lenovo Service Technician).--Completing workstation setups.--Maintaining and monitoring data backups utilizing Barracuda software.--Creating technical documentation for users and the IT department.--Troubleshooting and resolving network issues utilizing appropriate networking hardware tools and Cisco Meraki.--Completing audio/visual setups for Saint Mary’s events.--Onboarding/offboarding employees.--Investigating suspicious emails and potential compromised 365 accounts utilizing Microsoft's Security and Compliance Center.--Analyzing threats in email attachments utilizing Barracuda software.

Hanover, Md, Us

Contract with North Carolina Farm Bureau.--Providing technical and software support to users via in-person, email, phone, and instant message utilizing Bomgar/BeyondTrust software.--Updating technical and software Standard Operating Procedures.--Creating tickets utilizing FootPrints service desk software.

Raleigh, North Carolina, Us

--Providing technical and software support to users via email and phone.--Creating and updating technical Standard Operating Procedures.--Creating tickets utilizing Jira project tracking software

Raleigh, Nc, Us

Sales Tax Division--Assisting Human Resources with time entry and time approval.--Creating and managing tickets utilizing ServiceNow cloud computing platform.--Processing sales tax information in ITAS system.--Fielding phone calls.

Raleigh, Nc, Us

Local Government - Property Tax Division--Processing applications for property tax appeals.--Managing department website and editing content utilizing Drupal content management platform.--Ensuring Standard Operating Procedures align with current operational workflows and revising as needed.--Communicating with taxpayers, attorneys, and counties via email and phone.

Raleigh, Nc, Us

Local Government - Distribution Unit (Debt Setoff)--Processing payments for taxpayer debts owed to state agencies.--Ensuring Standard Operating Procedures align with current operational workflows and revising as needed.--Communicating with taxpayers and other state agencies via email and phone.

Raleigh, Nc, Us

Business Operations Division--Analyzing tax data trends.--Creating spreadsheets for data analysis.--Communicating with taxpayers via email and phone.