 Over 20 years of experience in Contract Management, Customer/Retailer Support and Data Analysis Promotional Analysis and Planning for Marketing Circulars Proficient with Microsoft Office: Word, Excel, Powerpoint, Webex, Internet and E-mail Income Tax Professional with H&R Block, Inc Professional relationships with Sales Staff, Contractors and State/Government officials Recognized for exceptional communication skills, handles high pressure situations in a professional and effective manner Possesses a positive and confident personality blended with a strong work ethic Excellent planning and organizational skills

Ensuring accuracy and processing of Ad Agreement Contracts and marketing invoices. Implementing improved processes for Marketing Program and Events deductions. Collaborating on design of improved database for Ad Agreement Contracts. Compiling quarterly budget related reports.

Liaise between senior store management and sales employees.Motivate staff to achieve performance goals and ensure productive department operations.Manage customer relations to maximize service satisfaction and promote goodwill that contributes to sales growth.Monitor and resolve any Customer Service issues

Supervision and evaluation of Sales data and creation of product allocations to maximize sales potential and minimize shrink.Helped to introduce new product line to Costco USA, BJ's Wholesale and other local retailers.Responsible for coordinating all aspects of travel and logistics for annual International Food shows.

Data accumulation and analysis in order to maximize sales growth opportunities.Analysis of weekly/period sales to determine success of items, price, placement and all other factors to encourage sales growth.

Monitor day to day operations of Multi Million dollar per year Sushi business.

Monitor special orders and assist customers with possible complications.Aid customers in home improvement projects and direct to appropriate resources.

Responsible for intake and processing of invoices ranging from Utilities used in over 250 stores to Freight Transport, Pharmacy invoices and more.

During my 6 years working in three different Shaw's stores I began as a Cashier and worked my way up to a Front End Supervisor and then the Assistant Front End Manager.While managing the Front End I managed a staff of 35 - 50 employees working to ensure that our customers received exceptional customer service. I was responsible for employee training and supervision, developing department policies and follow-up testing including safety training. During this time I also served on the safety committee and was responsible for department and store inspections to maintain compliance with company and federal regulations.

Responsible for satisfying customer demands, opening and closing of customer accounts, maintenance and advisement on personal and business accounts, maintenance of safes in excess of $50,000, branch information and security, and cross selling products to customer base.