- Represent 98.5 Kiss FM, 99.9 WWCT, and 101.1 Peoria Sports Radio- Serve as the liaison representing the station and its promotional opportunities- Work with programming and sales to develop and execute promotional campaigns- Lead the Promotions department from ideas to promotion execution- Build and maintain relationships with promotional partners- Oversee and execute all on site station promotional events- Work closely with Operations Manager as well as the management team- Conduct and direct weekly promotions meeting- Oversee all contest prizes and contest rules with assistance from management

- Accurately enter orders into the system- Change orders as needed for the client

- Confer with Promotions Director or Account Executives- Plan and prepare promotional material- Provide project status updates to the Promotions Director- Develop event and promotions recaps- Arrange and maintain inventory prize closet- Assist in managing Street Team/Promotions Assistants- Assign team members to events- Train new team members on all equipment to be used

- Control the sound mixing board to ensure that the broadcast has the proper levels- Set up, operate, and maintain the electronic equipment used to acquire, edit, and transmit audio- Troubleshoot or fix problems with the board- Troubleshoot or fix problems with the automation system

In June of 2021, I was promoted to the Senior Promotions Assistant role. This role includes my regular job duties as well as the following:- Lead team when Promotions Director is not available- Managed and led small teams at promotional events- Assigned additional tasks, coordinated with contacts, provide social media analytics after event, etc.

- Assisting Promotions Department in completing station events such as concerts and live broadcasts- Generated Twitter, Facebook, and Instagram posts to promote our radio stations and connect with listeners- Create an exciting atmosphere to interact with listeners and promote stations- Create initial set up at events such as drive vehicle, set up a table with tent, set up the sound system, hang up banners, meet with the contact at the event, give away station items, etc

- Assisted customers with a warm and professional attitude via phone and email- Took orders via phone, email, or fax- Responded to claim inquiries- Shipped orders- Coordinated with customers to have items returned- Filed away paperwork- Managed client records- Provided policy and service information- Answered general questions- Handled online orders and credit card transactions

- Oversee daily operations for the whole building during designated shifts- Monitoring team performance & ensuring duties are performed efficiently- Coaching team members & training new staff- Opening & closing registers, accounting for the daily intake, & preparing cash deposits- Handling customer issues & employee disputes- Welcome all incoming members- Handling all correspondence at the desk including phone calls & in-person- Sign customers up for new memberships

- Assisting users via phone, email, and chat- Solved 400+ customer inquiries weekly, consistently exceeding expectations- Achieved a consistent 98% quality assurance score, 28% higher than company goal- Took on new skills to adjust with growing company needs- Coached, lead, and helped new hires to grow and be confident as a CSR and to feel confident in the systems we used- Assisted in revamping training to make it easier for the new hires to understand- Trusted with the responsibility of leading the team when our Team Lead was not available- Worked closely with the client and upper management

- Gave tours of the gym and equipment before signing up customers for memberships- Kept an organized system for all paperwork- Handled the POS system- Made sure the POS system evened up at the end of the night- Maintained a strict level of cleanliness in the whole building- Maintained the pool on opening shifts- Created smoothies for customers while keeping in mind health concerns and food allergies- Ensured none of the ingredients for the smoothie bar had expired

- Organized shelves and racks along with assessing inventory- Maintained high-level product knowledge- Successfully assisted customers with product selections and purchases- Effectively signed users up for loyalty program

- Upheld a level of cleanliness for all equipment- Made sure cleaning equipment was well stocked- Helped sign up new members as well as sign up for classes- Kept an organized file system- Opened and cleaned pools as well as the hot tub- Watched over pool cameras to ensure no one got hurt

- Maintained organized and presentable merchandise to keep up with store visual appeal- Handled customer-service including POS and sales- Maintained product knowledge from multiple departments- Analyzed and processed returns- Cashed out registers to make sure they were even and ready to go for the morning shift