Responsible for putting together creative solutions to address clients’ localization challenges and all related sales proposals and pricing.Designed and implemented scalable localization solutions for global clients, aligning technical infrastructure with business goals and linguistic needs. Collaborated with cross-functional teams to define project requirements and deliver tailored localization strategies.Conducted assessments and presentations to key stakeholders, demonstrating… Show more Responsible for putting together creative solutions to address clients’ localization challenges and all related sales proposals and pricing.Designed and implemented scalable localization solutions for global clients, aligning technical infrastructure with business goals and linguistic needs. Collaborated with cross-functional teams to define project requirements and deliver tailored localization strategies.Conducted assessments and presentations to key stakeholders, demonstrating the value of proposed solutions and driving client adoption. Show less

Oversaw all aspects of the localization programs including but not limited to team design, resource planning, project workflow, language quality, risk planning and financial margin analysis. Responsible for overall customer relationship and satisfaction, including handling customer escalations and hands-on involvement for new opportunities and solutions for customers.

Onboarded new, large strategic program from ground up, by working with clients to identify requirements, putting together a global team of project managers, working with vendor management to source and onboard hundreds of linguists, creating and documenting ops workflows and processes, and tracking financials.Oversaw a multi-site production team to ensure KPI compliance and customer satisfaction, manage risks, and implement changes in processes to achieve strategic goals.Liaisoned with… Show more Onboarded new, large strategic program from ground up, by working with clients to identify requirements, putting together a global team of project managers, working with vendor management to source and onboard hundreds of linguists, creating and documenting ops workflows and processes, and tracking financials.Oversaw a multi-site production team to ensure KPI compliance and customer satisfaction, manage risks, and implement changes in processes to achieve strategic goals.Liaisoned with technology team to produce tech solutions to make processes efficient for production, quality management, and financial tracking. Show less

Managed localization projects end to end for a portfolio of Fortune 500 accounts Facilitated on-site client meetings and quarterly business reviews to present key performance indicatorsLed cross-functional teams to deliver exceptional customer service while managing multiple complex projects simultaneouslyCreated and maintained quality plans in collaboration with core functional team leads and maintained an operations knowledge share file repositoryLaunched process improvement… Show more Managed localization projects end to end for a portfolio of Fortune 500 accounts Facilitated on-site client meetings and quarterly business reviews to present key performance indicatorsLed cross-functional teams to deliver exceptional customer service while managing multiple complex projects simultaneouslyCreated and maintained quality plans in collaboration with core functional team leads and maintained an operations knowledge share file repositoryLaunched process improvement initiatives by leading live training sessions to worldwide team membersCoordinated and led weekly meetings to define and document project schedules and work breakdown structuresInterviewed, trained and mentored new project managers on account knowledge, project workflows, tools, project management processes and best practicesIdentified project risks and developed ISO compliant risk management plans and performed internal audits to ensure colleagues’ projects were ISO compliant Show less

Managed projects on strategic accounts and helped to customize project workflows specific to client and project needsExpedited project delivery by implementing process improvements to enhance project tracking and query managementEducated customers on localization processes and best practices to create alignment around scope expectations and success criteriaLed core project teams to successfully complete multiple high volume, complex projects to meet tight deadlines and high… Show more Managed projects on strategic accounts and helped to customize project workflows specific to client and project needsExpedited project delivery by implementing process improvements to enhance project tracking and query managementEducated customers on localization processes and best practices to create alignment around scope expectations and success criteriaLed core project teams to successfully complete multiple high volume, complex projects to meet tight deadlines and high translation quality expectations for software customers working in agile environmentsPrepared project quotes to define scope and provide accurate financial information for all stakeholders, and ensured all project financials were accurate, profitable and SOX compliant Show less

Recruited and managed student translators and editors for website and video localization projects for MIISCustomized project workflows for localization projects and oversaw all phases from initiation to completionEffectively coordinated communication across all project resources to deliver projects on time

Collaborated with multidisciplinary team to enhance patient outcomes and clinic efficiency. Assisted physical therapists in delivering patient care by preparing treatment areas, equipment and therapy materials. Supported patient rehabilitation by guiding patients through exercises and providing mobility assistance.Managed administrative tasks including scheduling appointments, maintaining patient records, and ensuring compliance with clinic procedures.