Grace Adams

Grace Adams Email and Phone Number

Program Manager, Localization Solutions @ Amazon
Bellevue, WA, US
Grace Adams's Location
Bellevue, Washington, United States, United States
Grace Adams's Contact Details

Grace Adams personal email

n/a
About Grace Adams

Over a decade of experience in the localization industry on the supplier side both in operations and in sales/solutions, and still learning new things every day ✨

Grace Adams's Current Company Details
Amazon

Amazon

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Program Manager, Localization Solutions
Bellevue, WA, US
Website:
lionbridge.com
Employees:
4959
Grace Adams Work Experience Details
  • Amazon
    Program Manager, Localization Solutions
    Amazon
    Bellevue, Wa, Us
  • Lionbridge
    Solution Architect
    Lionbridge Feb 2022 - Present
    Responsible for putting together creative solutions to address clients’ localization challenges and all related sales proposals and pricing.Designed and implemented scalable localization solutions for global clients, aligning technical infrastructure with business goals and linguistic needs. Collaborated with cross-functional teams to define project requirements and deliver tailored localization strategies.Conducted assessments and presentations to key stakeholders, demonstrating… Show more Responsible for putting together creative solutions to address clients’ localization challenges and all related sales proposals and pricing.Designed and implemented scalable localization solutions for global clients, aligning technical infrastructure with business goals and linguistic needs. Collaborated with cross-functional teams to define project requirements and deliver tailored localization strategies.Conducted assessments and presentations to key stakeholders, demonstrating the value of proposed solutions and driving client adoption. Show less
  • Lionbridge
    Global Program Director
    Lionbridge Sep 2019 - Feb 2022
    Bellevue, Wa
    Oversaw all aspects of the localization programs including but not limited to team design, resource planning, project workflow, language quality, risk planning and financial margin analysis. Responsible for overall customer relationship and satisfaction, including handling customer escalations and hands-on involvement for new opportunities and solutions for customers.
  • Lionbridge
    Global Program Manager
    Lionbridge May 2017 - Sep 2019
    Bellevue, Wa
    Onboarded new, large strategic program from ground up, by working with clients to identify requirements, putting together a global team of project managers, working with vendor management to source and onboard hundreds of linguists, creating and documenting ops workflows and processes, and tracking financials.Oversaw a multi-site production team to ensure KPI compliance and customer satisfaction, manage risks, and implement changes in processes to achieve strategic goals.Liaisoned with… Show more Onboarded new, large strategic program from ground up, by working with clients to identify requirements, putting together a global team of project managers, working with vendor management to source and onboard hundreds of linguists, creating and documenting ops workflows and processes, and tracking financials.Oversaw a multi-site production team to ensure KPI compliance and customer satisfaction, manage risks, and implement changes in processes to achieve strategic goals.Liaisoned with technology team to produce tech solutions to make processes efficient for production, quality management, and financial tracking. Show less
  • Lionbridge
    Senior Project Manager
    Lionbridge May 2014 - May 2017
    Bellevue, Wa
    Managed localization projects end to end for a portfolio of Fortune 500 accounts Facilitated on-site client meetings and quarterly business reviews to present key performance indicatorsLed cross-functional teams to deliver exceptional customer service while managing multiple complex projects simultaneouslyCreated and maintained quality plans in collaboration with core functional team leads and maintained an operations knowledge share file repositoryLaunched process improvement… Show more Managed localization projects end to end for a portfolio of Fortune 500 accounts Facilitated on-site client meetings and quarterly business reviews to present key performance indicatorsLed cross-functional teams to deliver exceptional customer service while managing multiple complex projects simultaneouslyCreated and maintained quality plans in collaboration with core functional team leads and maintained an operations knowledge share file repositoryLaunched process improvement initiatives by leading live training sessions to worldwide team membersCoordinated and led weekly meetings to define and document project schedules and work breakdown structuresInterviewed, trained and mentored new project managers on account knowledge, project workflows, tools, project management processes and best practicesIdentified project risks and developed ISO compliant risk management plans and performed internal audits to ensure colleagues’ projects were ISO compliant Show less
  • Lionbridge
    Localization Project Manager
    Lionbridge Jun 2012 - May 2014
    Bellevue, Wa
    Managed projects on strategic accounts and helped to customize project workflows specific to client and project needsExpedited project delivery by implementing process improvements to enhance project tracking and query managementEducated customers on localization processes and best practices to create alignment around scope expectations and success criteriaLed core project teams to successfully complete multiple high volume, complex projects to meet tight deadlines and high… Show more Managed projects on strategic accounts and helped to customize project workflows specific to client and project needsExpedited project delivery by implementing process improvements to enhance project tracking and query managementEducated customers on localization processes and best practices to create alignment around scope expectations and success criteriaLed core project teams to successfully complete multiple high volume, complex projects to meet tight deadlines and high translation quality expectations for software customers working in agile environmentsPrepared project quotes to define scope and provide accurate financial information for all stakeholders, and ensured all project financials were accurate, profitable and SOX compliant Show less
  • Miis Lion
    Localization Project Manager
    Miis Lion Apr 2011 - May 2012
    Monterey, Ca
    Recruited and managed student translators and editors for website and video localization projects for MIISCustomized project workflows for localization projects and oversaw all phases from initiation to completionEffectively coordinated communication across all project resources to deliver projects on time
  • Monterey Institute Of International Studies
    Human Resources Assistant
    Monterey Institute Of International Studies Mar 2011 - Apr 2012
  • Northshore University Healthsystem
    Rehab Services Aide
    Northshore University Healthsystem Oct 2008 - Aug 2010
    Illinois
    Collaborated with multidisciplinary team to enhance patient outcomes and clinic efficiency. Assisted physical therapists in delivering patient care by preparing treatment areas, equipment and therapy materials. Supported patient rehabilitation by guiding patients through exercises and providing mobility assistance.Managed administrative tasks including scheduling appointments, maintaining patient records, and ensuring compliance with clinic procedures.

Grace Adams Skills

Project Management Localization Translation Trados Linguistics Terminology Website Localization Globalization Korean Terminology Management L10n Translation Management Subtitling Worldserver Intercultural Communication Multilingual Internationalization Language Services Digital Marketing Program Management

Grace Adams Education Details

Frequently Asked Questions about Grace Adams

What company does Grace Adams work for?

Grace Adams works for Amazon

What is Grace Adams's role at the current company?

Grace Adams's current role is Program Manager, Localization Solutions.

What is Grace Adams's email address?

Grace Adams's email address is gr****@****dge.com

What schools did Grace Adams attend?

Grace Adams attended Monterey Institute Of International Studies, Digital Marketing Institute, University Of Illinois At Urbana-Champaign.

What skills is Grace Adams known for?

Grace Adams has skills like Project Management, Localization, Translation, Trados, Linguistics, Terminology, Website Localization, Globalization, Korean, Terminology Management, L10n, Translation Management.

Who are Grace Adams's colleagues?

Grace Adams's colleagues are Michael Aguilar, Frida Manning, Tiffany Chin, 王富友, Tatiana Saprissa, Sara Linden, Deepak Lad.

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