Supported User Engagement Specialist on incorporating user feedback to increase awareness. of the platform and enhance user engagementProduced comprehensive technical documentation of site features to identify user pain-points.Provided technical support, with a strong emphasis on accessibility and user-centered design principles.Analyzed user analytics to identify strengths and weaknesses of current communication with users

Conducted user research to identify user personas, synthesized findings and redesignedlanding page to increase number of users by 10%Researched and consulted with client on AI implementation within software product Analyzed competitive landscape in Europe to pinpoint opportunities for growth Collaborated with cross-functional team and stakeholders to build and present a pitch deck to founder and CEO

Developed a mobile learning app for university students and faculty in Tanzania toincrease access to education on play-based pedagogyAnalyzed user research studies of 50+ participants to create impactful design solutions based on collected data and empathy for usersImplemented accessibility standards across the mobile app to improve user flow and align with cultural expectationsConsulted and collaborated with team to strengthen the focus of UX within the design process resulting in a more engaging and user-friendly product