Grace Gitonga Email & Phone Number

Westlands Nairobi, Kenya

• Design and implement effective marketing strategies to sell new insurance contracts or adjust existing ones
• Offer advice on personal financial planning for short-term and long-term financial goals, including insurance protection, planning for children's education, and retirement.
• Identify client financial goals and risk tolerance to recommend insurance products.
• Distribute information on accounts, insurance plans and diverse funds

Westlands, Nairobi.

• Drove client profitability and retention of key accounts including analyzing client trends and feedback to suggest opportunities for growth
• Drove year to year business growth through identifying, prospecting, evaluating, proposing business plans and securing business opportunities to support company growth opportunities
• Supervised the customer care team and provided leadership and direction in handling of all customer service issues
• Ensured overall customer satisfaction is achieved through interaction and guidance with the rest of company departments
• Developed and implemented standards and procedures to guide staff activities.
• Managed key account matters including solving issues, updating on project milestones, attending meetings and managing other communications.