Grace Ware Email & Phone Number

Mckinney, Tx, Us

Mckinney, Tx, Us

Dallas, Tx, Us

* Efficiently and accurately identified/analyzed vehicle title/ownership documents within company guidelines.* Researched missing and/or incorrect title paperwork and determined proper resolve in a timely manner.* Communicated with owners/insureds, lien holders, and internal associates via email or verbally to handle title issues daily.

Allen, Texas, Us

* Utilized TalkDesk & Microsoft Outlook to answer an average of 75 calls & 30 emails per day, addressing customer inquiries, solving problems and providing product information * Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts * Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions * Trained and mentored 8 new personnel hired to fulfill various roles * Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments

Bloomington, Illinois, Us

* Answered average of 80 calls from existing customers and prospects daily, to discuss business needs and recommend optimal solutions * Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks * Upheld customer care standards and maintained overall customer satisfaction rating of 90% by achieving metric goals on call quality, handle time, adherence, and first call resolution * Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations

Irving, Texas, Us

* Oversaw guest expectations by relaying information regarding hours, wait times and special events * Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests * Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction * Cultivated positive guest relations by managing information and orchestrating speedy seating * Supported servers, food runners and bussers with keeping the dining area ready for 175 guests daily

* Planned and implemented daily lesson plans and activities for two classrooms in compliance with all applicable state/federal laws and regulations relating to childcare and early childhood education * Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors * Monitored the academic, social and emotional progress of 20 children and recorded them in individual files * Communicated effectively and professionally with school personnel, children and parents/guardians regarding growth, progress, and classroom needs * Adhered to scheduled routes and accomplished timely drop-offs and pick-ups of 15 students to comply with preset route criteria

* Answered phones politely and promptly, correctly recording guests information to schedule reservations * Demonstrated hospitality and set the stage for an exceptional dining experience by making every guest feel welcome at the door * Relayed information regarding hours, wait times, limited-time items, and special events while seating 150 guests daily * Supervised server balance and monitored table turnover to accurately seat customers

Santa Fe Springs, California, Us

* Greeted customers and helped with product questions, selections and purchases, as well as joining reward programs* Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery* Understood and implemented the 4 Step Selling Method & exceeded personal sales goals as well as Company KPI Goals and expectations by 15%* Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products* Used POS system to process sales, returns, online orders and gift card activations as well as refunds, credits or exchanges

Mckinney, Texas, Us

* Scheduled and managed 85 reservations and seated 300 guests, while simultaneously taking 50 phone calls * Governed dining area with leadership talents and organizational strategies focused on balancing guest and business needs, while ensuring the dining room, lobby and service area are clean, stocked and visually appealing * Coached 10 new employees on administrative procedures, company policies and performance standards * Restocked supplies 2x daily and placed purchase orders once a week to maintain adequate stock levels * Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions

High School Diploma

Manicurist License, Nail Technician/Specialist And Manicurist