Grace Kuzma, Mba Email & Phone Number

Remote

• Forge relationships with new Enterprise customers and understand their objectives• Develop a strategy and plan for achieving customer objectives• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities.• Coordinate with technical support for technically complex questions• Monitor customer usage, adoption, and customer health metrics• Continually work with customers to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption• Drive cross-functional initiatives to improve the overall customer experience and lead to greater satisfaction and loyalty among customers

• Forge relationships with new customers and understand their objectives• Develop a strategy and plan for achieving customer objectives• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities• Coordinate with technical support for technically complex questions• Monitor customer usage, adoption, and customer health metrics• Continually work with customers to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption• Drive cross-functional initiatives to improve the overall customer experience and lead to greater satisfaction and loyalty among customers

Orlando, Florida, United States

· Planed and oversaw projects to ensure they were completed within a timely fashion and within budget· Planned and designated project resources to ensure project deadlines were met· Prepared budgets, monitored progress and kept key stakeholders informed· Optimized and improved processes and the overall approach where necessary· Conducted project reviews and created detailed reports for executive staff· Managed relationships with clients and stakeholders· Managed the office operations to ensure everything ran smoothly

Orlando, Florida, United States

· Compile and maintain current and accurate data for all providers· Enroll new providers with appropriate payors· Complete provider credentialing and recredentialing (followed up as needed)· Maintain copies of current state licenses, certificates, and any other required credentialing documents for all providers· Supervise the creation and maintenance of provider CAQH & NPPES profiles· Work with supervisor to outline and execute on department goals· Manage the workload for the department’s Credentialing Specialists· Delegate tasks as needed to ensure completion· Oversaw the success of major department projects

Maitland, Fl

· Plan special events for corporate and clinical staff· Mange social media accounts· Liaison to Florida, Virginia and California offices· Any administrative duties needed and communicating with families and therapists· Composing and preparing correspondence that may be confidential· Preparing financial statements, reports, memos and other documents· Researching and conducting data to prepare documents for review and presentation to executives and board of directors· Making travel arrangements for executives as well as scheduling and requests of the CEO

Orlando, Florida Area

· Assist donors with multiple modes for donation including live auction, silent auction, and direct pledge while maintaining control and privacy of their personal and financial data· Analyze event operations, prepare and implement recommendations for improving operational efficiencies within the events· Manage equipment required for the event, communicate with event staff, and book travel when needed (hotels, rental cars, flights)· Training of Qtego staff and supervisors· Provide on-site volunteer training, assist with assigning volunteer tasks, and scheduling of shifts

Orlando, Florida Area

· Plan and manage fundraising for nonprofit organization events throughout the country. Client organizations range from small groups such as private primary and secondary schools up to large national foundations including United Way, Boys and Girls Clubs, National Pediatric Cancer Foundation, etc.· Serve as the primary contact to manage events from start-to-finish by working with each organization to identify their fundraising goals and how Qtego can be best used to assist them· Assist donors with multiple modes for donation including live auction, silent auction, and direct pledge while maintaining control and privacy of their personal and financial data· Analyze event operations, prepare and implement recommendations for improving operational efficiencies within the events· Recruitment, hiring, staffing, and training of Qtego staff and supervisors· Manage equipment required for the event, communicate with event staff, and book travel when needed (hotels, rental cars, flights)· Provide on-site volunteer training, assist with assigning volunteer tasks, and scheduling of shifts· Recommend website updates and additions to Qtego executives in order to improve client and guest experience

Market the first impression of the club and create a positive experience for the fans. Generate new leads through data collection.

Responsible for welcoming and seating customers based on their needs and wants. Handle incoming telephone calls and manage to-go orders from order to delivery and assist servers with table prep and turnover.

Orlando, Florida Area

Assist in management of all social media channels and support the Marketing Manager in developing and executing marketing campaigns, both online and offline. Visit job sites and attend events to collect content for communications and marketing campaigns. Coordinate events for the creation and launch of a new website.

Master Of Business Administration - Mba, 3.7

The OSU Master of Business Administration (MBA) offers a creatively unique culture that mirrors the corporate world’s collaborative.

Bachelor Of Science In Business Administration (B.S.B.A), Marketing

Burnett Honors College, Kappa Alpha Theta

Education record

Activities and Societies: Venice High School Girls Varsity Tennis, Peer Mentoring Club, Rho Kappa National History Honor Society, Florida.