Grace Dunn Email and Phone Number
📣I have chosen to pursue medical coding as my new career path, because the attention to detail is so critical and I love getting the details right! Researching is also a skill that has propelled by career in banking, and I can offer that strength to the medical industry immediately.🌠My attention to detail, quest for accuracy, and love for research aid in revenue growth, eliminate or reduce mistakes and clear the path for a smooth transition to the next steps in detailed processes.📣I am focused and understand the impact of accuracy and attention to detail. My role in the organization is to ensure every “I” is dotted, and every “t” is crossed! My eye for detail and quest for accuracy have been the keys to my success in banking and have set me apart from others. Transitioning to medical coding will allow me to benefit the healthcare industry in much the same way.🎆I have an excellent track record of providing high-touch customer service to grow brand reputation and revenue in highly competitive markets. I am tenacious in identifying opportunities for product promotion, securing customer loyalty, and forging strong relationships with both internal and external partners.📣I am a dynamic and results-driven banking professional with more than eight years of increasing experience processing loans to drive product sales. My eight-year career in banking has challenged me and the knowledge and experience I have gained in the industry to date has brought me to a crossroads. I want to change industries and expand my horizons. I am focused on a position in the medical industry that needs high accuracy skills and tap into my vast customer service experience.🏆Highlights:✅Consistently have a lower loan processing error rate than is set by the government ✅Sought by staff to ensure regulations are followed for multiple government banking programs✅Accuracy-consistent record of error rates below the accepted government standard✅Details-determined to review tasks to ensure all expectations are met✅Research-finding solutions to challenges by investigating all possible options✅Quickly learned, trained others, and implemented the detailed and lengthy PPP (Paycheck Protection Program) process during the pandemic.📚👩🍳📺In my spare time I like to read, cook, cross-stich, and watch British TV programs.📱(918) 479-6586📧 grace.dunn@outlook.com
Saint Francis Health System
View- Website:
- saintfrancis.com
- Employees:
- 2267
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Patient Account RepresentativeSaint Francis Health System Mar 2023 - PresentWorked with Insurers to get payment. Ordered medical records according to coding and set record sets -
Quality & Compliance SpecialistArvest Bank Jan 2016 - Mar 2023Tulsa, Oklahoma, United States🏆KEY ACCOMPLISHMENTS✅Adapted to changes in scheduling, work expectations, and addition of multiple processes during the pandemic✅Upheld customer service excellence during the pandemic✅Learned and implemented the process for PPP (Paycheck Protection Program) loans during the pandemic✅Successfully managed and processed an increase in HMDA (Home Mortgage Act) loans according to regulations 📣DUTIES AND RESPONSIBILITIES☑️Assigned as the contact person for questions relating to the CRA (Community Resource Act)☑️Ensure all regulations regarding discrimination are followed for the CRA☑️Maintain a government instituted loan processing error expectation of 10% -
Contact Center Loan SpecialistArvest Bank Sep 2012 - Jan 2016Tulsa, Oklahoma, United States🏆KEY ACCOMPLISHMENTS✅Commended with Sales and Service Award for Customer Excellence-2014✅Increased departmental staffing flexibility by serving as a backup to Contact Center Lead and Representative📣DUTIES AND RESPONSIBILITIES☑️Answer inbound calls in a fast-paced loans environment, providing superior customer service to promote the sale of loan products to both internal and external clientele. ☑️Address customer inquiries on loan rates, policies, products, and services. ☑️Effectively communicate with customers by phone to obtain necessary information including identity and income verification to process and fund loan applications. ☑️Ensure compliance with company and regulatory agency records management policies and procedures. ☑️Ensure all required documents are accurate and complete to process loans.☑️Maintain compliance to state and federal laws and regulations, banking communication policies and procedures, reporting problematic or concerning activity. -
Contact Center RepresentativeArvest Bank Sep 2008 - Jun 2012Tulsa, Oklahoma, United States🏆KEY ACCOMPLISHMENTS✅Increased revenue by identifying opportunities to promote new products and services as well as enhancements ✅Increased departmental staffing flexibility, serving as backup to Contact Center Lead and Representative. ✅Consistently takes a proactive approach when addressing customer concerns and questions✅Earned Sales & Service Customer Experience Award for Customer Service Excellence-2009📣DUTIES AND RESPONSIBILITIES☑️First point-of-contact for customers in person and on the phone☑️Assisted customers with details of multiple banking products and directed them to the appropriate expert☑️Extensive knowledge of multiple banking systems to access customer information ☑️Answer inbound calls in a fast-paced loans environment, providing superior customer service to promote the sale of loan products to both internal and external clientele. ☑️Address customer inquiries on loan rates, policies, products, and services. ☑️Effectively communicate with customers by phone to obtain necessary information including ☑️identity and income verification to process and fund loan applications. ☑️Ensure compliance with company and regulatory agency records management policies and procedures.
Grace Dunn Education Details
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Health Information Mangement -Assoicates -
Certificate Of Medical Billing And Medical Coding -
Finance, General -
Accounting
Frequently Asked Questions about Grace Dunn
What company does Grace Dunn work for?
Grace Dunn works for Saint Francis Health System
What is Grace Dunn's role at the current company?
Grace Dunn's current role is RHIT| CCA | Record of Accuracy | Building Strong Relationships | Internal and External Partner Communicatio.
What schools did Grace Dunn attend?
Grace Dunn attended University Of Cincinnati Online, University Of Cincinnati Online, Northeastern State University, Tulsa Community College.
Who are Grace Dunn's colleagues?
Grace Dunn's colleagues are Colby Thompson, Cynthia West, Jaime Foreman Bsn, Rn, Brenda Whaley, Linda Hyder, Amanda Markel, Kimberly Clifton.
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