With departmental leadership experience in both retail and office environments, I am highly effective at guiding and directing teams to achieve service goals and drive YoY revenue growth.Most recently as the Extended Business Office Manager for Sherloq Revenue Solutions, I lead a whole team of customer service professionals and have complete responsibility for the status of our accounts and standards. This is projected to be our fifth consecutive year of revenue growth.Prior to that, I was the General Manager for six years at a high-volume C-store location. Retail management is all about problem solving, and I was pleased to contribute to our Regional Advisory Board about any number of strategic management and functional business issues including finance, technology, and administrative processes.Strengths:Operations/Performance Metrics | Reporting | Frontline Customer ServiceEmployee Training/Coaching | MS Office | Regulatory Compliance | Billing, Credit, & CollectionsHiring/Staffing | CRM | FACSI can be reached at gracemariegeorge@gmail.com.