Grace Morrison Email & Phone Number

Fall River, Ma, Us

Wareham, Massachusetts

-Process customer orders and quote requests and routine inquiries with accuracy and attention to detail-Build and maintain relationships with customers-Resolve any problems or customer concerns by determining root cause and working with the appropriate departments to implement corrective actions-Work cooperatively with planning, engineering, estimating, production and outside sales to ensure efficient processing of customer orders-Chaired daily morning meeting between all departments-Improved effectiveness of office procedures with suggested and approved innovations-Track sales progress and monitor sales data for myself and the Customer Service Team-Prospecting, qualifying and guiding new customers through the ordering process; internal new account setup-Maintain Hubspot database, ensuring all communication is logged & CRM software is functional; keep all contact information accurate and up-do-date-Management of a multi-line phone system

New Bedford, Massachusetts

- Hubspot data entry and lead research/confirmation - Data cleanse of information submitted through Hubspot - Verify quotes and work with internal team to verify order entry data integrity - Answer phones and interact with customers as needed - Receptionist coverage - Check employee emails - Provide email response with attention to detail - High level of organization - General office skills experience and proficiency including filing, scanning, data cleansing in Hubspot and Excel, email proficiency - Experience interacting with customers with a helpful and pleasant phone demeanor - Assist internal team on office and customer service tasks as needed- Enter orders into Nucleus CRC as needed

-Worked collaboratively to develop curriculum and resources for 10th Grade English Language Arts that met all state standards-Analysis of testing data and student performance to inform teaching practices and expose areas of need-Timely communication with students and parents-Acted as personal advisor to 15 students-Made accommodations to ensure all students could be successful

Jamaica Plain, Massachusetts

-Created custom curricula and learning materials for students with autism based on individual learning goals -Analyze assessment data and use results to form personalized learning goals and behavior plans

Master Of Arts - Ma, English Language And Literature, General, Summa Cum Laude

Bachelor Of Arts - Ba, English Language And Literature, General, Magna Cum Laude

Activities and Societies: Phi Sigma Sigma - Epsilon Iota