Grace Park Email & Phone Number

Santa Ana, California, United States

-Developed mutual trust and high credibility among administration, staff, and colleagues by delivering desired outcomes with accuracy and optimal performance.-Planned, organized, and coordinated the operations of data collection systems and evaluation of enrollment activities; worked with a consultant to select the best CRM for the organization.-Operated as the primary liaison between internal and external stakeholders to resolve problems and share information to maximize the use of CRM.-Implemented optimizations and improvements on existing processes and procedures.-Provided data queries and grant/contract reports to the county.

-Planned, organized, and coordinated the operation of web-based system, One-e-App, for streamlining enrollment of individuals into publicly funded health and social services programs. -Trained and certified new One-e-App enrollers to assist individuals enrolling for children’s and adult’s health and social service programs.-Oversaw enrollment for Medi-Cal for Adults, Children, and Pregnant Women, Kaiser Child Healthy Plan, Child Health and Disability Prevention Program (CHDP) and California Kids, Covered California, and CalFresh, CalWORKS, WIC.-Prepared monthly, quarterly, and annual performance reports from One-e-App, Covered California book of business and Salesforce.

- Lead a team of Client Success Representatives -Provided assistance to the management with hiring, interviews, and training -Oversaw quality customer service that consistently met or exceeded company standards, proactively seeking innovative ways to enhance customer satisfaction and operating efficiencies.-Displayed extensive logistics and service knowledge to ensure provision of appropriate solutions.-Solved escalated issues and requests, improving client retention.-Owned the customer service playbook creating, implementing, and improving Standard Operating Procedures (SOPs) and ensuring documented adherence to company standards and goals.-Selected as the lead to test the Salesforce sandbox prior to full company roll-out.

Irvine

-Provided accurate and appropriate information to answer client’s questions -Managed more than 300 clients account in reinforcing value, increasing customer utilization of Tom Ferry website, promoting education in resources, and providing training.-Took ownership of customer issues elevating concerns to the Manager.-Analyzed accounts from billing cycle and ensured compliance with contract terms and conditions

Riverside, California

- Assisted in program planning -Represented the Emergency Management Department at a health fair

Riverside, California

- Attained the responsibility of assisting the new incoming students to the CBU community- Accounted for addressing the developmental and transitional needs of new students- Assisted with the orientation programs- Spoke as a discussion leader, teaching groups of about 27 students on a weekly basis each fall semester concerning social, educational, and spiritual topics.

Irvine, California

- Accounted for entering data into excel database after testing of the pulse oximetry - Advanced in reading the data base and selecting out the errors

Bachelor’S Degree, Health Education

Education record