Grace Roska Shimomura Email and Phone Number
Business Development Manager for startups in PH; formerly a seasoned Training Executive in the Business Process Outsourcing industry.B2B collaborations and partnerships across multiple industries.
Enterprize Tasmania
View- Website:
- enterprize.space
- Employees:
- 12
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Startup Founder IncubateeEnterprize Tasmania Mar 2023 - PresentLaunceston, Tasmania, AustraliaMinimum Viable Product solution to Independent Living Aged Care Resources in Tasmania. Australia
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Learner Success CoachYellowtail.Tech Aug 2021 - Mar 2023Maryland, United StatesSenior Customer Experience Executive delivering Top CSAT.Liaison Officer among students, administrators, infrastructure and instructors of the course programs. -
Student Success CoachYellowtail.Tech Aug 2021 - Mar 2023Silver Spring, Maryland, United States
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Content ContributorOff The Fence Jun 2020 - Aug 2021PhilippinesSolid Training Delivery and Facilitation Experience | Training Needs Analysis | ASANA Trello User | Content Contributor at Opposite Pictures Ltd "The Urgency of Now" Documentary | Email Calendar Management | Zero Waste ECO babe PH FB Pages -
Business Development ManagerExperience Philippines ™ Feb 2017 - Oct 2019Ncr - National Capital Region, Philippines -
Project ManagerMyoffice Philippines Jul 2019 - Aug 2019Bgc And MakatiSeamless DTI/SEC Business registrations and government permits up to BIR Taxation. -
Design Thinking Associate Trainer | Business Development ConsultantStartup Ph Training Apr 2019 - Aug 2019Ncr - National Capital Region, Philippines
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Team LeadHinduja Global Solutions Ph Apr 2015 - Mar 2016Northgate Cyberzone, Alabang, MuntinlupaCustomer Service Satisfaction top supervisor in handling Supervisor Escalated Calls. Implemented BPO policies, operations and performance standards were understood and followed by agents. Lowered attrition rate to 4% from 10% by conducting team building activities and honing team player attitudes. Won individual awards every quarter on customer account retention stats. De-escalated customer complaint calls up to managerial level. Recognition strategies within the team and site to boost morale. Successfully oversaw and motivate team performance through daily, weekly and monthly coaching plans. -
Team LeadStartek Feb 2013 - Feb 2014Ncr - National Capital Region, PhilippinesManage and coach each team member on behaviors to optimize performance and add value to the organization -
Communications And Culture TrainerConvergys Oct 2004 - Jan 2013Ncr - National Capital Region, PhilippinesConducted training delivery and facilitation for new hires in the BPO/ call center industry to efficiently prepare agents in their respective operations campaigns.Accent neutralization (Filipino to American accent) -
Communication And Culture & Process TrainerConvergys 2004 - 2008New Hire HR Orientation on Convergys company profile and organizational values formation.Communication and (American) Culture Training -- soft skills trainingProcess Training
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Universal TrainerStartek 2012 - 2013End to end training delivery from Communication Foundation Skills Training to Product Knowledge Training and Abay/Transition to real live calls Supervision targeting goals & KPIs aligned with operations.
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TrainerTeleperformance Philippines Feb 2009 - Sep 2009Start up account agent conversion training
Grace Roska Shimomura Skills
Grace Roska Shimomura Education Details
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Mass Communication/Media Studies -
Queechy High TasmaniaLiberal Arts And Sciences, General Studies And Humanities -
Sustainability Studies
Frequently Asked Questions about Grace Roska Shimomura
What company does Grace Roska Shimomura work for?
Grace Roska Shimomura works for Enterprize Tasmania
What is Grace Roska Shimomura's role at the current company?
Grace Roska Shimomura's current role is AgedCARERHub Startup Founder Born Global Incubatee by Enterprize Tasmania.
What schools did Grace Roska Shimomura attend?
Grace Roska Shimomura attended University Of Santo Tomas, Queechy High Tasmania, University Of Maryland.
What skills is Grace Roska Shimomura known for?
Grace Roska Shimomura has skills like Bpo, Call Centers, Training Delivery, Performance Management, Customer Satisfaction, Training, Employee Engagement, Human Resources, Workforce Management, Soft Skills, Management, Outsourcing.
Who are Grace Roska Shimomura's colleagues?
Grace Roska Shimomura's colleagues are Amy Fogarty, Emma Bugg, Christine Hine Ariki Jaram, Muhammad Younus, Teresa O'rourke.
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