- Implemented a Customer Journey process designed to improve customer intimacy. - Developed the Customer Relationship Management software, Cosential to be utilized for 5,000 contacts, sales reporting and call management- Coordinated with the marketing department to develop marketing strategies to execute for company proposals. - Oversaw the budget for the Business Development department. - Conducted industry analysis and research for the Cincinnati region.- Management of the VP of Business Development's schedule, email and planning events for customer, prospects, and internal company events.- Served as the front desk administrator and managed the main phone line for the company.

- Coordinated Projects for Business Analytics and IT- Preformed office and administrative duties for the Vice President of Technology - Managed the budget and expenses for the IT department- Arranged travel for the Vice President of Technology - Assisted with the planning and execution of Reds Fest.

- Coordinated Season Ticket Members benefits such as pre-game batting practice for all home games, autographs sessions and breakfast with the mascots.- Maintained and developed relationships with 3,000 plus Reds Season Ticket Members.- Renewed Reds Season Ticket Members and completed customer service calls throughout the season.- Responsible for tracking inventory of all autographed items and other merchandise.- Utilized CRM to create customer intimacy, track members benefits and record all communication with customers.- Completed ticket exchanges and sold additional tickets to customers through Tickets.com.- Conducted industry research to improve the layout of the ticketing website and explore new options for Season Ticket Member benefits.

-I assisted in the execution of game day activations before, during and after games. - I was responsible for ensuring all waivers and liability documents were filled out ahead of time.- Responsible for making sure all participants stayed on schedule and preformed activities as directed.

- Developed excellent customer service skills through working with game attendees on any questions and issues they may have had while at the game.- Completed ticket sales, exchanges and refunds at the box office.- Worked at the customer service/information stand, Kids Club and also served as the host for the suites.

- Gained experience in facility management- Score-kept and announced baseball, softball, and basketball games- Supervised 20 plus employees to make sure the games all ran smoothly and on schedule - Responsible for the concessions stand at the sporting complexes and tracking the cash flow- Responsible for the registration of athletes for the youth sports leagues- Preformed upkeep and maintenance on all baseball, softball, and football fields- Trained 30 employees in scorekeeping, announcing games and facility management