Client Success Manager Ii
Current• Build relationships with targeted clients via phone and email communication• Be an expert on the Subsplash Platforms and Inform clients of exciting new products, features, and value• Develop innovative solutions catered to client needs• Help clients succeed in their utilization and implementation of Subsplash products• Stay educated and be able to educate clients on industry information• Identify and pursue new prospects and business opportunities• Follow up on new leads, referrals, and other accounts assigned• Assess prospect needs and present appropriate solutions• Identify and resolve prospect concerns• Convert leads and prospects into new business• Acquire and demonstrate product knowledge and technical selling skills• Maintain accurate records of accounts and account activity• Manage and track customer and transactional information in a CRM system.• Manage and track mid-tier clients