Grady Bailey Email & Phone Number

Austin, Texas Area

Austin, Texas

• Deploy, manage and maintain all 200+ OS X systems within ICES• Utilize multiple open-source tools for Mac management, including Munki, AutoPkg, and Imagr• Develop new strategies for OS X deployment, management, updates, and backups• Implemented new Mac reporting system with Munkireport-php• Continue management of ICES inventory• Overhauled ICES inventory/asset management by implementing Snipe-IT• Serve as secondary contact for most desktop support duties

Austin, Texas

• Continued supporting ICES as the desktop support specialist• Maintain inventory of UT controlled and capitalized assets contained within ICES• Submit monthly reports of all new assets tagged for inventory• Perform annual physical inventory of all assets

Austin, Texas

• Maintained 50+ printers, printer supplies, and CUPS print server• Compiled and analyzed printer usage data for monthly reports• Evaluated end-user needs for hardware and software and build order proposals• Organized the encryption of 150+ departmental laptops • Communicated with the ICES administrative staff as the “face” of Sysnet to ensure their needs are met in a timely manner

Austin, Texas

• Helped maintain 50+ networked printers and assisted in ordering supplies• Installed and configured Mac and Windows laptops for ICES faculty and staff• Performed front-line troubleshooting and repair for workstations and laptops• Evaluated and tested encryption solutions to comply with campus policy

Austin, Texas Area

As President/CEO• Co-founded RT SideQuest as a service to Rooster Teeth community members and charity• Applied for and obtained 501(c)(3) non-profit status in 2014• Worked with Coffea Web Services to design and build a unique web presence for RTSQ• Raised over $45,000 for charity, distributed amongst five different charitable causes• Oversee and manage all departments of RTSQ, including donations and media • Propose new events and programs to RTSQ’s Board of Directors • Maintain all required business records and filings • Ensure RT SideQuest events and programs always remain on-mission As Event Director• Developed and hosted over 15+ events from 2011 to present• Sustain a year-round schedule of events from 25 to 500 people in size• Manage social media promotion and ticket sales for all events • Co-developed RTSQ’s livestreaming hardware and software setup• Maintain the financial records and ticket data to analyze trends in attendance, revenue, and other aspects critical to RTSQ’s succes• Maintain financial viability by working within established and projected budgets • Execute contracts with vendors and venues that enable successful events

Austin, Texas

• Worked on Xbox LIVE Arcade title Ms Splosion Man, released in July 2011• Identified gameplay bugs in both single-player and multiplayer environments• Documented issues and reproduction steps for development team• Helped identify areas that needed more testing, including multiplayer networking and specific stages of gameplay

Austin, Texas Area

• Planned, built, and configured five machines as part of a computer lab renovation• Configured the machines so they could be easily re-imaged using open-source tools• Provided basic technical support to staff members

Austin, Texas Area

• Provided technical support to students, staff, and faculty via phone, chat, email and walk-ins• Performed hands-on services (data recovery, OS reinstallation) in drop-off area• Managed 10-20 student employees as a shift lead• Maintained one of the highest resolved tickets/hour ratio among student consultants

• Worked on Xbox LIVE Arcade title Comic Jumper: The Adventures of Captain Smiley, released in October 2010• Identified gameplay bugs in both single-player and multiplayer environments• Documented issues and reproduction steps for development team• Helped identify areas that needed more testing, including multiplayer and specific stages of gameplay