Worked with the Consumer, Packaging, and Wood divisions to deliver web solutions that aligned with the company’s digital marketing goals. Defined scope and gathered requirements for various web projects. Assisted with Valspar’s intranet upgrade project and created highly visible end-user documentation that highlighted the changes between the old and new environments.

Responsible for managing NG2’s social media presence on Facebook, Twitter, LinkedIn, and Google+. Wrote weekly blog posts on a range of technology topics, including security, technology etiquette, and product releases. Analyzed social media and website data, and compiled monthly marketing reports for the CEO. Improved NG2’s SEO, bumping the company’s Google rankings for applicable keyword searches.

Diagnosed, and resolved software and hardware problems via telephone and email for approximately 40 small to midsize companies in the Twin Cities metro. Documented problems and resolutions through an electronic ticketing system known as AutoTask to ensure accurate billing and SLA compliance. Configured multiple workstations and software products for clients remotely and onsite. Created and updated internal documentation to ensure the Help Desk team had the most up-to-date information about… Show more Diagnosed, and resolved software and hardware problems via telephone and email for approximately 40 small to midsize companies in the Twin Cities metro. Documented problems and resolutions through an electronic ticketing system known as AutoTask to ensure accurate billing and SLA compliance. Configured multiple workstations and software products for clients remotely and onsite. Created and updated internal documentation to ensure the Help Desk team had the most up-to-date information about clients' IT environments. Show less

Advised and oversaw 30 first-year residents, promoting both personal and academic growth. Collaborated with Residence Director, Assistant Residence Director, and 15 other Community Advisors to support 718 residents. Fostered communities centered around diversity, equality, and social justice. Demonstrated strong conflict mediation skills to maintain a healthy community. Promoted and enforced Housing & Residential Life policies.

Provided in-person technology support for 735 residents. Coordinated and performed hardware and software repairs on all workstations in the computer center. Answered questions and worked with residents to troubleshoot and resolve technology problems. Enforced Housing & Residential Life policies.