Responsible for controlling the workshop daily by booking customers vehicles in for Service, MOT or repair. Ensuring all customers are being kept in contact in the progress of their vehicle throughout the day. Organising alternative transport for customers.Invoicing repair work for each customer. Preparing estimates and quoting customers for repair work. Working as part of a team to reach departmental targets with Arnold Clark and also the Toyota franchise, for e.g. customer satisfaction feedback, retail figures and KPI’s.Responding to customer enquiries. Gaining a trusting relationship between each and every customer by meeting their expectations and timescales.Attending training courses to keep up to date on product knowledge.Warranty submissions and invoicing

Organised a team of 7 technicians in a fast paced workshop delegating the workload between them on a daily basis ensuring the correct technician was chosen for each task.Quality control each technicians jobcards ensuring they met dealer