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An experienced board level Operations Director and thought leader with over 30 years’ experience in the print and mailing industry, as well as SaaS. I have extensive experience in building and managing complex production environments, not only in B2C, but also heavily regulated and compliance focused print and mailing applications covering corporate and shareholder communications, investor relations, pensions, local government, and transactional print and data processing.I am a very open and approachable individual, which reflects in my style of management. I believe in creating an environment that at the same time as being professional and purposeful, is also collaborative and inclusive. Everyone thrives when they feel included and valued within the workplace, and I encourage all colleagues to share their knowledge, contribute ideas and advice wherever possible. This approach has always not only instilled trust, drives motivation, but also creates far more productive working relationships through improved communication.My previous roles have required a high level of communication skills, whether that be engaging with internal teams, external parties, or stakeholders. I am a very confident presenter, and experienced in creating and delivering departmental reports and presentations, and in the past also presenting at seminars to wide ranging audiences, including retail and charity.Being a creative thinker combined with an operational mindset, it allows me to approach and deal with situations and challenges in many different ways. Planning is always an essential part of any task, as is forward thinking and identifying potential risks and outcomes. In many instances problems and situations can be avoided or mitigated with good planning, but sometimes it also takes some creative thinking to reach a solution.
Bakergoodchild
View- Website:
- bakergoodchild.co.uk
- Employees:
- 35
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Operations ConsultancyBakergoodchildUnited Kingdom -
OperationsBakergoodchild Jun 2023 - PresentBirmingham, England, United KingdomWe keep things simple at bakergoodchild.We print, mail & post.We make your budget go further and do it quicker than most other print and mailing houses.The world doesn’t need any more partners who over-promise and under-deliver.It needs bakergoodchild.So, whether you’re looking at a high volume UK or International mailing or a handful of daily local letters to be sent, our team will make sure your message lands, in every sense of the word. -
Founder, Head Of Charity PartnershipsEasyphotobook Apr 2018 - Jun 2023Kent, England, United KingdomeasyPhotobook is a unique photo book business with a goal to raise money for good causes through all our love for taking photos. As well as charities, we also work with schools to support their fundraising activities either directly with the school or via their PTA. We have designed our software and product to be simple and quick to create, as well as being amazing value for money. By creating a product at a single price that includes delivery and variable pages, we have removed many of the barriers that we all find with traditional photo book platforms - the price you see is the price you pay, and you will be supporting a cause of your choice at the same time.Our combined souvenir and photo book platform for venues such as museums, festivals etc, allow the partner to share some of their great content and imagery along with the visitors own photos, this hybrid photo book is a great way to remember a special day or event.Our mission is to raise money by encouraging everyone to enjoy their photos in the best way possible, printed in a vibrant book that can be enjoyed and shared time and time again.
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Head Of OperationsAkixi Jun 2021 - Jan 2023Crawley, England, United KingdomAkixi work with leading service providers to offer cloud-based, real-time call reporting and business insights software to small and medium sized businesses across the world.Delivered via cloud communication providers, Akixi provides a range of solutions for small or distributed businesses to dramatically improve customer insight and engagement.The typical Akixi-powered business generates more revenue from customer enquiries whilst also keeping those customers happier for longer, generating increased lifetime value for the cloud communication provider.In parallel with Akixis' insight and engagement solutions, they employ best in class technology and offer the cloud communication provider frictionless go-to-market programs.Key Responsibilities:Operations:• Manage all general operational functions of the business.Product:• Work with the Product team to put forward and evaluate product enhancements.• Identify possible risks and advise alternatives.• Maximising CX • Initiated the creation of a central data lake DevOps:• Ensure that any system changes are managed to reduce the possibility of billing failures and retained accuracy of reporting.Marketing:• Playing an active role in the GTM strategy.FinOps:• Improve and develop financial reporting through better utilisation of data.• Work with finance team to ensure that changes within the product, pricing and partner agreements do not cause problems.Legal:• Responsible for the issuing and negotiation of all legal agreements for new partners.Sales:• Support sales teams in the negotiation of agreements.• Attend partner meetings to address any issues around compliance, billing and deployment.• Ensure that sales team are fully supported.PMO / Compliance:• Set-up PMO and Compliance teams to ensure that new projects are run from a central point to maximise the effectiveness of the teams as the company grows. -
Operations Manager / Head Of Consumer ProductsVr Print Jun 2017 - Dec 2020Kent, England, United KingdomVR Print is a digital commercial print company offering a comprehensive range of services, including data processing, mailing and software development. Achievements and responsibilities: • Responsible for the production operations of the site and 40 staff.• Responsible for all on-going building maintenance.• Responsible for all procedures and their implementation. • Responsible for the service delivery to all clients through all departments.• Implemented ISO accreditation's (27001, 14001, 9001), including FSC.• Implemented the 4 pillar SMETA certification.• Responsible for the monitoring of certain internal / external costs. • Responsible for staff training, health and safety and all company polices.• Added support when needed to client services and sales by attending client meetings.• Responsible for the sourcing, negotiation and management of external suppliers for the. supply of specialist services such as domestic and international mail.• Provide production and IT solutions to client services through internal teams.• Responsible for the consumer photo book side of the business: o Created and negotiated supplier contracts with clients. o Main point of contact for most consumer book clients. o Trained staff on various aspects of workflow and processes. o Responsible for sourcing all international / domestic delivery pricing.• Attend client meetings and presentations when required, primarily if the project required complex data solutions or was for a financial institution when compliance and process were fundamental to the project.• Tender Completion -
Quality Systems And Process ImplementationFreelance Nov 2015 - Jun 2017England, United KingdomHelped print businesses to create and implement quality control processes as well as compliance frameworks such ISO 27001, 9001 and 14001.In addition to quality and compliance I also got involved with designing data processing solutions for complex client projects all the way through to production flow and delivery.
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Group Operations Director / OwnerKpm Group Jun 2007 - Sep 2015Kent, England, United KingdomSpecialists in Corporate Finance, Financial, Public Sector and DM communications. kpm offers full project management, bespoke data processing services, document production and delivery, with a separate business offering print management primarily within membership and local government applications.Achievements and responsibilities: • Responsible for the production operations of the site• Built a team of 25+ staff from data, client services through to production• Responsible for the negotiations and purchase of all printing, mailing and ancillary equipment• Responsible for all procedures and implementation • Responsible for the service delivery to all clients through all departments• Implemented ISO accreditations (27001, 14001, 9001)• Responsible for the monitoring of all internal / external costs • Responsible for staff training, recruitment and appraisals• Added support when needed to client services and sales by attending client meetings• Liaise with external suppliers• Responsible for all production planning and schedules for complex projects such as council annual billing production as well as R&A projects• Provide production solutions to client services• Attend client meetings and presentations where specialist or bespoke solutions were required.In addition to my operational role running the production and strategy side of the business, I also partnered directly with clients and brands such as Nestle, Unilever, Virgin, Sky and many others on developing digital transformation and new ways to engage consumers through print. During this I developed an augmented reality platform and TV advert recognition platform that allowed brands to engage in new ways and link their printed material to their digital content. From projects such as James Bond to bringing a Disney castle to life in a newspaper, we really demonstrated how print could combine with the digital channels to deliver great experiences and ROI. -
Operations DirectorCity Laser Limited / Cmm Group Jul 1996 - Jun 2007London, United KingdomCMM Group service offerings focused on Corporate Finance,Share Holder communications and DM.I was responsible for all operational requirements related to the data processing and digital production division. Jointly started the business from scratch in 1996 and helped it grow into a very profitable business that was sold in 2000 and then ended up as part of the DST Group.
Graeme Burton Skills
Frequently Asked Questions about Graeme Burton
What company does Graeme Burton work for?
Graeme Burton works for Bakergoodchild
What is Graeme Burton's role at the current company?
Graeme Burton's current role is Operations Consultancy.
What is Graeme Burton's email address?
Graeme Burton's email address is gr****@****l.co.uk
What skills is Graeme Burton known for?
Graeme Burton has skills like Augmented Reality, Virtual Reality, Marketing, Creative Strategy, Digital Printing, Direct Marketing, Direct Mail, Customer Service, Variable Data Printing, Account Management, Publishing, Project Management.
Who are Graeme Burton's colleagues?
Graeme Burton's colleagues are Joshpal Sahota, Steven Denton, Mia J., John Hughes, Lisa Woodward, Daniel Allbutt, Alex Clarke.
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