- Managing the ongoing rollout of CRM across the Science Museum Group- Continually developing the system in line with a CRM roadmap to improve visitor and end user experience and to broaden its use throughout the organisation- Key player in the Tessitura implementation project across five national museums in Science Museum Group (Science Museum, National Science and Media Museum, Museum of Science and Industry, National Railway Museum, Locomotion)- Advocating and evangelising the… Show more - Managing the ongoing rollout of CRM across the Science Museum Group- Continually developing the system in line with a CRM roadmap to improve visitor and end user experience and to broaden its use throughout the organisation- Key player in the Tessitura implementation project across five national museums in Science Museum Group (Science Museum, National Science and Media Museum, Museum of Science and Industry, National Railway Museum, Locomotion)- Advocating and evangelising the benefits and value of CRM to colleagues - Developing the database using SQL and SSRS- Leading a four person CRM team plus identifying and cultivating expert super users in key departments- Sitting on Tessitura's Member Advisory Committee, helping guide the future development of the system for the benefit of its users Show less