Graeme Heron Email & Phone Number

South Shields, Gb

Oversee and lead the training and development team , ensuring the correct focus and steering of the team to deliver against KPIs, defined targets and objectives.Ensure training for Customers and Internal stakeholders is delivered to the highest standard to meet business needs and achieve training targets.

Fixed term contract as Programme lead for domestic energy efficiency across the Greater South East Net Zero Hub. Managing the performance and plan for the successful delivery of energy efficiency and decarbonisation of heat programmes. Leading the project delivery team and supporting the development of local supply chains, project pipelines and business models to enable local authorities to deliver energy efficiency at scale across the Hub region.

Helping clients convey complex technical information on heat pumps to government and policy stakeholders.Advising clients on heat pump markets and strategy.Conducting qualitative and quantitative research on heat pumps.Monitoring regulatory and policy updates relating to heat pump deployment.Responding to consultations and policy updates.Supporting the delivery of technical projects.

Providing operational management, leadership, and specialist knowledge for Energy Efficiency schemes, specifically CPS, MCS and PAS programs, ensuring operational targets are achieved and assisting in the delivery of the Certsure Strategy.

Short term contract providing technical knowledge of heating systems across a range ofsolutions: fossil fuels, resistive electric, solar thermal, air & ground source heat pumps as well as other key system components (distribution systems, control interfaces suchas smart thermostats)Support strategic & commercial evaluation of various products in terms of their heating performance & compatibility with UK housing, supply chains and workforce availability -working with the Commercial Manager to assess the resulting cost for customers, market opportunities and go-to-market plansEvaluate the risks, challenges and opportunities for projects which require heating system installations / upgrades - working with OVO’s Field Operations and Complianceteams.Develop and support creation of Ovo’s end-to-end heating system delivery processes: Working with partners and internal field-based engineers to ensure trial systems are installed to required standards (QA), support with diagnosis of escalated issues andidentify process changes to improve installation quality over time.Own and develop training processes for people across the Smart Home and OVO retail group including customer service, installers etcContribute to policy asks, project bids, partnership development and building a broad centre of excellence in low carbon heating within OVO Smart Home.

Lead on all business development activity across the UK, working alongside Installers, Architects, Developers, Merchants, Social Housing providers and private customers. Ensure installations are compliant with industry regulations and accreditation schemes, including the Microgeneration Certification Scheme (MCS), Trust Mark and Green Homes Grant.

Managing Partner Installers delivering conventional and renewable heating projects, for ECO and Warmer Homes fund scheme projects.

* Facilitated communication with industry bodies, Ofgem, suppliers, and related stakeholders to identify process flaws and implement solutions, such as ensuring regulatory guidance is in synergy with existing installation requirements and communicating inaccuracies to regulator, to guarantee all standards are met. * Assigned and delivered on all regulator and company targets to ensue installations are compliant and delivered within the specified time. * Led and directed sub-contractors and independent technical monitoring inspectors for Eco heating and insulation measures, as well as actively responded to diverse issues by collaborating with installation contractors. * Oversaw regular reviews with installer network and third party Inspection Company on quality, complaints, and performance targets, maintaining top levels of performance. * Spearhead and manage energy efficiency measures, ensuring that systems and processes delivered under the Energy Company Obligation and other channels comply with Ofgem Guidance, PAS 2030, Building Regulations, and contractual requirements.

* Facilitated communication with industry bodies, Ofgem, suppliers, and related stakeholders to identify process flaws and implement solutions, such as ensuring regulatory guidance is in synergy with existing installation requirements and communicating inaccuracies to regulator, to guarantee all standards are met. * Assigned and delivered on all regulator and company targets to ensue installations are compliant and delivered within the specified time. * Led and directed sub-contractors and independent technical monitoring inspectors for Eco heating and insulation measures, as well as actively responded to diverse issues by collaborating with installation contractors. * Oversaw regular reviews with installer network and third party Inspection Company on quality, complaints, and performance targets, maintaining top levels of performance. * Spearhead and manage energy efficiency measures, ensuring that systems and processes delivered under the Energy Company Obligation and other channels comply with Ofgem Guidance, PAS 2030, Building Regulations, and contractual requirements.

* Facilitated communication with industry bodies, Ofgem, suppliers, and related stakeholders to identify process flaws and implement solutions, such as ensuring regulatory guidance is in synergy with existing installation requirements and communicating inaccuracies to regulator, to guarantee all standards are met. * Assigned and delivered on all regulator and company targets to ensue installations are compliant and delivered within the specified time. * Led and directed sub-contractors and independent technical monitoring inspectors for Eco heating and insulation measures, as well as actively responded to diverse issues by collaborating with installation contractors. * Oversaw regular reviews with installer network and third party Inspection Company on quality, complaints, and performance targets, maintaining top levels of performance. * Spearhead and manage energy efficiency measures, ensuring that systems and processes delivered under the Energy Company Obligation and other channels comply with Ofgem Guidance, PAS 2030, Building Regulations, and contractual requirements.

* Rendered expert recommendations on energy and renewable energy installer courses around UK, delivering presentations on energy efficiency and renewable technologies to community groups, architects, social landlords, and local authority planners. * Installed renewable technologies both within and outside of the UK with opportunity to work with stakeholders in Germany, France, and Canada. * Awarded major training contract from Department of Energy and Climate Change to deliver Green Deal Advisor Training to several candidates nationwide, resulting in significant number of informed professionals entering the industry. * Surveyed and project managed installation of diverse range renewable energy technologies and conventional heating systems.

Sunderland, United Kingdom

* Established one of first Smart Metering training courses in region when Energy Suppliers’ Smart Metering installation programme was in its infancy. * Built relations with various manufacturers of renewable technologies and developed strong training partnership with one of UK’s biggest providers of renewable energy and sustainability training. * Designed and delivered over a dozen courses including but not limited to Solar Thermal Hot water, Solar PV, Heat pumps (Air and Ground source), Rain Water Harvesting and Grey Water Recycling, Underfloor Heating Designers/Installers, and Renewable Awareness. * Streamlined and rationalised day to day functions of Academy, including directing teaching and administration staff to ensure all candidates’ paperwork processed accurately. * Built Renewable Energy Training Academy from scratch, achieving turnover of £250,000 within 18 months. * Key contributor not only to instruction, but devised strategies for business development and management of City of Sunderland Colleges Renewable Energy Academy as well. * Built positive business relationships in renewable technologies industry and guided students toward better understanding on newest industry practices and advances.

Hartlepool

* Set up BPEC approved Combi Faultfinding, Electricity for Plumbers and Flue Gas Analyser courses, resulting in higher attendance and increased attention to College. * Achieved first time pass rate targets for students and adapted teaching to be flexible to diverse learning styles. * Leader in training and assessment for Gas-related courses including Domestic Gas CCN1 and specialist subjects (initial and reassessment). Also delivered to NVQ level One and level Three Plumbing courses.

Sunderland, United Kingdom

* Mentored apprentices, newly qualified engineers, and related personnel, helping to implement best practices in customer service and Gas appliance maintenance across the company. * Strengthened relations with company training officers and external training centre in order to ensure improvement in trainees skills and knowledge. * Planned and organised sessions to promote learning within workplace as an active Union Learning Representative, and advised on courses including information technology, vocational training and leisure activities. * Supported colleagues with learning barriers such as childcare concerns, dyslexia, and arrangements of any courses required. * Volunteered at Gas training centre to increase teaching experience. * Serviced and repaired wide variety of Domestic Gas appliances and installations.

Tyne & Wear

* Promoted company products and collaborated with technical installation surveyors to guide stakeholders toward highest levels of service. Serviced and repaired wide variety of domestic gas appliances and installations. * Streamlined induction of new members through high quality technical training that ensured top levels of competence and understanding before active field work. * Addressed customer complaints and queries whilst ensuring they were resolved appropriately to satisfaction of all parties involved.

Ncfe – Level 4 Certificate Leading The Internal Quality Assurance Of Assessment Processes And Practi

Diploma In Education And Training, Education

Certificate In Education, Education

Internal Quality Assurance Of Assessment Processes And Practice