Graeme Leech Email and Phone Number
Graeme Leech's Location
Wallsend, England, United Kingdom, United Kingdom
Graeme Leech's Contact Details
Graeme Leech work email
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Graeme Leech personal email
n/a
About Graeme Leech
An experienced Senior Project Manager/Programme Manager in Certinia (formerly FinancialForce) and Salesforce implementations across multiple partners, clients and countries using my AgilePM Practitioner skills. I’m also skilled in Business Process, Internal Audit, Operations Management, with a high level of Analytical Skills, ISO27001, ISO9001, PCI Compliance, Energy Regulation, and Compliance Assurance.
Graeme Leech's Current Company Details
Graeme Leech Work Experience Details
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Senior Project ManagerCertinia Dec 2024 - PresentNewcastle Upon Tyne, England, United Kingdom
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Senior Project ManagerCloudteam Company Aug 2022 - Dec 2024As a Senior Project Manager I am a key player in managing, tracking and communicating the progress of projects, and in ensuring the quality delivery of the multiple Salesforce and Certinia (formerly FinancialForce) modules, creating a powerful ERP platform for growth. I plan customer specific engagements, set and manage customer expectations, managing the business requirements development, review & sign-off process, managing the execution of deliverables while controlling scope, executing the change management process when needed, and ensuring timely resolution of discrepancies and project roadblocks. -
Delivery ManagerIon Mar 2022 - Jul 2022Newcastle Upon Tyne, England, United KingdomAs the Delivery Manager I am responsible for leading, growing and evolving the Delivery Practice, by working with the Delivery Team to enable them to become the best Project Managers and PMO they can be. I am also the key point of contact for any escalations and resolutions from our active customer base. My objective is to continually improve and evolve ION's methodology and practices with the ultimate aim of ensuring customer satisfaction. Along with Programme Managing all projects accross the different products offered at ION of FinancialForce, Salesforce, Sage Intacct and AIQ (with others in the pipeline!), I continue to Project Manage the more complex projects and high profile customers. -
Delivery LeadIon Jun 2021 - Mar 2022Newcastle Upon Tyne, England, United KingdomAs the Delivery Lead I was responsible for leading the Delivery Team and being a key contributor in growing the practice, in addition to the skills and capabilities of the team, along with managing projects.
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Project ManagerIon Jul 2020 - Jun 2021Newcastle Upon Tyne, England, United KingdomAs a Project Manager I managed the delivery of Business and Financial Transformation projects across ION's portfolio, in particular the implementation of FinancialForce Software for Small to Medium sized businesses accross various industries. I worked daily on a 1-2-1 basis with clients to ensure all of their requirements are captured and all their deliverables fall within the applicable scope, expectations and most of all their budget. Whilst coordinating with ION's financial and business transformation teams, specialists and implementation consultants, to ensure our projects were delivered successfully, efficiently and to the highest standard.
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Project ManagerNewcastle Strategic Solutions Jun 2019 - Nov 2019Newcastle Upon Tyne, United KingdomIn my role as a Project Manager, I drove solution definition and project direction, whilst delivering key IT and business projects and change.Within this varied role I demonstrated a high standard of stakeholder management and engagement ensuring it was at the heart of my approach. I was able to navigate my way through project challenges to deliver the best outcomes for both internal and external customers. -
Business Partner / Project Manager - Regulatory ChangeNpower Apr 2017 - Apr 2019Durham, United KingdomAs a Business Partner, I supported the Domestic Business by partnering key stakeholders within Domestic Change, the Domestic business areas and strategic partners in relation to Regulatory Change. I was accountable for the delivery of the early pipeline plan for change, the shaping and influencing of idea generation through to securing funding and entry onto the delivery plan. In addition to this, I was involved in strategic and investment planning to drive benefits realisation and reduce regret spend. -
Senior Internal AuditorNpower Jul 2015 - Apr 2017Durham, United KingdomAs a Senior Auditor I looked to plan and perform and / or lead audits of business areas including ad hoc investigations and business appraisals. This involved:• Through interview of senior management realise the key objectives. • Understanding and define key business risks.• Documenting expected controls to mitigate the identified risks. • Designing an appropriate test plan for each risk and control. • Test how effectively the controls and risks are being managed. • Identifying and documenting areas for improvement and agreeing resulting actions with management. • Reporting findings, conclusions and recommendations to local and senior management. Individual audit assignments covered a wide variety of tasks throughout the different business segments and I was expected to progress work to completion with a minimum of supervision. Also with the ability to come to grips with complex or technical areas, quickly understanding key issues.
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Senior Compliance Assurance LeadNpower Aug 2013 - Jul 2015Durham, United KingdomA member of the Compliance Assurance - Domestic team, responsible for assuring compliance across the Domestic “Service” customer journey. Working closely with the domestic business units, and with Retail Compliance to embed the npower strategy of zero tolerance of non compliance.The assurance activity carried out assesses the business’ compliance with regulations, codes of practices, policies and working practices and delivering quality customer experiences. This includes sharing best practice, highlighting risks and issues and escalating where appropriate. In my role as the Senior I lead on key and high profile assurance activities, particularly departmental and third party/external assurance activities. This requires the ability to lead the Compliance Assurance Officer activities, represent npower externally, conduct ad-hoc internal investigations where risk has been highlighted linking into ISO9001.The role also undertakes leading on and representing RWE power in adhering to PCI-DSS standards in all areas of the Retail business as well as linking into our IT service provider RWE GBS UK ensuring the service npower receives maintains compliance throughout the year not just on external assessments.
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Pci & Is Compliance Co-OrdinatorNpower Sep 2009 - Sep 2013Durham, United KingdomI worked for 3 years helping RWE npower adhere to Supplier Licence Conditions for the Domestic Supply, the Energy UK (Formerly ERA) Billing Code of Practice and the Energy UK Safety Net. This involved conducting Compliance Assurance Internal Reviews and documenting reports and action plans where needed.I also took up the role of point of contact for PCI DSS Compliance for RWE npower. This involved ensuring all things PCI were monitored and looking for the best solutions to enhance the telephony systems and potentially reduce the PCI scope.I was also assisted the CISO in building ISMS and undertaking criticality assessments for most of the RWE npower applications in line with ISO27001. Along with this I supported the Business Resilience team in reviewing and updating over 200 BIA for the continuity team at an operational level facilitating workshops and educating as well as supporting teams.
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Support Analyst ProgrammerNpower Mar 2009 - Sep 2009I worked within the DQ Technical Team where we resolved data cleansing issues within the systems. This involved using SQL and Unix writing scripts to data cleanse the systems.
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Team ManagerNpower Mar 2004 - Mar 2009I managed various teams ranging from 8 to 24 staff. This was again in different areas i.e. complex metering, gas meter exchanges, Statistical MI.
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Senior AdvisorNpower Aug 1997 - Sep 2004
Graeme Leech Skills
Stakeholder Management
Project Delivery
Business Process Mapping
Business Process Improvement
Change Management
Business Analysis
Process Improvement
Energy
Sla
Governance
Project Management
Service Delivery
Business Process
Regulatory Policy
Pci Dss
Isms
People Skills
Staff Management
Team Management
Iso 27001
Energy Markets
Electricity Markets
Performance Management
Utility Industry
User Acceptance Testing
Software Documentation
Risk Management
Resource Management
Business Transformation
Smart Metering
Internal Compliance Assurance
Strategy
Prince2
Outsourcing
Management
Team Leadership
Risk Assessment
Analysis
Operations Management
Internal Audit
Graeme Leech Education Details
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Burnside Community High School
Frequently Asked Questions about Graeme Leech
What company does Graeme Leech work for?
Graeme Leech works for Certinia
What is Graeme Leech's role at the current company?
Graeme Leech's current role is Senior Project Manager at Certinia (Formerly FinancialForce).
What is Graeme Leech's email address?
Graeme Leech's email address is gr****@****r.co.uk
What schools did Graeme Leech attend?
Graeme Leech attended Burnside Community High School.
What skills is Graeme Leech known for?
Graeme Leech has skills like Stakeholder Management, Project Delivery, Business Process Mapping, Business Process Improvement, Change Management, Business Analysis, Process Improvement, Energy, Sla, Governance, Project Management, Service Delivery.
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