Graeme Mckellar Email & Phone Number

Greenock, GB

Glasgow, United Kingdom

Glasgow, United Kingdom

IT Operations functional supportCreation and delivery of key ITIL functions along with ongoing support for each.Major Incident Management Incident Management Change Management Problem Management

Creation and delivery of Change Management process

Manage the resolution of incidents within SLA by utilizing both onshore and offshore 1st, 2nd and 3rd line support staffProvide on call out of hours support 24x7, 365. Manage Major Incidents and report on progress both internally and to stakeholders. Arrange and run Major Incident Reviews and ensure recommendations are implemented.Identification of key.

Change Management point of contact for all StakeholdersProvide DPE single point of contact and be the advocate between Service Delivery and the DPE/CustomerInterface with the delivery teams to provide a stable service for the accountReview all implemented Changes to ensure that they have met their objectivesAccountability for delivery of departmental.

Working as a Business Situation Manager delivering a 24/7 service to a number of internal key revenue generating processes.Responsible for the strategy, approach and methodology used for aligning IT elements to the goals of the business. Business Service Management is about communicating the right message, at the right time, to the right level within IT.

Working within IBM's EMEA Network Programme Office performing the role of AT&T engagement Manager for the UK and Ireland.Responsible for the management of the relationship between the customer and AT&T. Establishing a working relationship with AT&T account managers. Communicating effectively with them to ensure RFS’s and ACSS’s were being addressed and.

Delivering Service Management to a number of ITIL aligned IBM Global Account customers. Primary roles include Service level Management, Availability Management, Change management, Release and deployment management and Relationship management.Maintaining the compliance posture of the account as a whole, overseeing the work performed by the account service.

Working as part of a team delivering complex network designs, utilizing the latest best of breed solutions for the internal account and also commercial customers. My duties included costing, designing and implementing high availability networks, network security design, liaising with customers and 3rd party suppliers, following procedures, adhering to a.

Duties included working as part of a team in a networked environment installing software, configuring servers and PC/network printers. Responsible for applying fixes to PC software and hardware. Good knowledge of LAN infrastructures and upgrading 3174 control units to accommodate user needs. Duties included setting up laptops and installing software for.

Jan 1994 - Feb 1995 Hamilton Oil Company Preparation and issue of Work PacksDye line copyingPreparation of distribution matrixes Maintenance of registersControl and issue of drawings and design changes from client and accommodation design contractor.

Assisting in departmental moves including arrangements for coaxial and/or LAN cabling installation/connections and advising users after moves. Installing OS/2 and various other types of software.Upgrading hardware to deal with users requirements.Updating record management for various attachments, e.g. VM, VM2, MVS etcDealing with token ring networks and.