Graeme H. Email & Phone Number

Remote

Supporting members through their entire BTA journey. Facilitating On-boarding, operations, and more as the consistent point of contact for everyone in the BTA community.

Burnaby, British Columbia, Canada

→ Quickly adapted to COVID-19 health guidelines and initiated and developed a new system of customer management that has been adopted throughout stores in BC→ Handle all higher level customer escalations using empathy and connection→ Provide support to our team and clients at our fast-paced Apple Metrotown location→ Ensuring a high level of operational excellence in all areas of our store

→ Developed a system for motivation and tracking of a new internal initiative, after which our team saw the highest level of adoption and success in Canada. The system was then adopted in nearly every store across Canada.

→ Over 100% year over year growth in every quarter that I managed B2B sales→ Responsible for largest single sale at Apple in Western Canada market, ever→ Responsible for cultivating national level accounts from local leads

Detailing Brands and EventsOrdering and Merchandizing StockGuitar Maintenance and Repair Special Orders

Burnaby, British Columbia, Canada

I was a customer service representative responsible for resolving customer issues ranging from technical, to billing, to optimizing service. In this role, I was the highest performing member on my team in the most highly weighted metrics including call duration, promoter scores, and add on attachments.

Liberal Arts And Sciences/Liberal Studies

Audio Engineering