• Consultancy providing bespoke management consulting for Start-ups and SME’s with 5 to 200 employees.

• Recognised as ‘Web Hosting Service of the Year’ in Corporate Livewire’s Prestige Awards 2020/2021 & 2022: London & South East.Consultancy providing bespoke technical solutions for Start-ups and SME’s with 5 to 200 employees.

• Led enterprise-wide deployment of HaloPSA, enhancing service management across financial, project, and customer service operations.• Managed the migration of 10 new acquisitions from various ITSM or PSA systems into HaloPSA.• Served as Product Manager for "The Vault," developing this innovative mobile contract management solution.• Architected integration between HubSpot, HaloPSA, and "The Vault" creating a unified data ecosystem.• Implemented Change Advisory Board (CAB) to guide the product roadmap and approve pending changes to minimise risk.• Responsible for our PSA data analyst and software developer.• Key Stakeholders: C-Suite Executive Team (CEO, CFO, CTO, CIO, CSO).

• Initially employed to manage the UC Service Desk Team. Turned it around by implementing better structure and processes.• After 4 months, was given the additional responsibility of managing the UC Project Management Team. Similarly I implemented better structure and processes which significantly improved the efficacy of the team.• Towards Sep/Oct, had already started transitioning toward my new role of heading up Digital Transformation in the business. Managed the migration of 14 acquisitions (combined) from Autotask into HaloPSA.

As per below.Based at Onslow St Audrey's in Hatfield.

Based at Croxley Danes & Croxley Green Schools.• Implemented KPIs and SLAs to enhance IT service delivery accountability.• Transformed IT Support function performance, rebuilding stakeholder trust.• Managed IT operations across multiple school locations.• Key Stakeholders: Trust Head of IT, School Governors, SLT, staff, and parents.

• Designed and implemented new service onboarding process.• Created ServiceNow-integrated request logging portal.• Managed relationships with major retailers including Argos and Sainsbury's.• Key Stakeholders: Senior Director of Solutions Engineering, Enterprise Clients.

• Implemented a start-to-end process for integrations into our Point of Sale (POS) solution.• Key stakeholders: Executive and SLT, Point of sale (POS) providers.

DOS handled all development in-house (web dev front end, web dev back end, SharePoint). My team were responsible for fielding all the bugs, fixes and BaU issues related to these products. We analysed tickets, replicated cases, and logged tickets to SCRUM and KANBAN boards for Product Owners to prioritise (daily management of the stories/tasks/epics on JIRA).• Implemented a “standard ways of work” process to drive efficiency and productivity by standardising the support request processes.• Owned the project to integrate ManageEngine Service Desk Plus with JIRA development tools.Responsibilities:• Managing all BaU operational aspects and facilitating meetings.• Pre-emptively handling escalations and potential SLA breaches.• Analysing tickets to identify trends.• Management and incident reporting.• Scheduling of staff and HR-related matters.

• Guided the development of applications and team sites on SharePoint.• Remediated senior stakeholders' negative perception of SharePoint and implemented numerous “out-of-the-box” applications tailored to business needs.• Collaborated with clients and the architecture, BI and software development teams to deliver business, quality and functional goals with each product release.• Key focus was ensuring that all stakeholders were aligned at each stage of the development lifecycle.Responsibilities:• Collaboration with key stakeholders to translate business requirements into user stories.• Development and maintenance of a prioritised backlog.• Worked with development teams to ensure they understood the product vision.• Development of detailed specifications for product features.• Fulfilled the role of SCRUM Master to inspire and motivate the development teams to deliver.• Acted as an internal and external product ambassador.• Worked with key stakeholders across the company to ensure successful product releases.

• Successfully managed 7 concurrent projects in the BI and IT space to remove player data from BetWay systems in the UK before the UK became a regulated country, including website development, back-office systems development, and infrastructure and database changes.Responsibilities:• Collaboration with key stakeholders to ensure projects were managed to tight timelines.• Supported Product Owners with a prioritised backlog of user stories.• Co-ordinated with development teams in SA and the UK.• Fulfilled the role of SCRUM Master to inspire and motivate the development teams to deliver.

• Consistently top-rated Account Manager, based on CSAT reporting.• Responsible for forging trusted relationships with key corporate account clients in the manufacturing, hospitality, and financial services sectors, focusing on servers, switches and workstations, software (MS Server, SQL, Exchange, Lync, Office365), VoIP solutions and cloud-based hosting.

• Implemented a £150,000 project that converted the studios to fully IP-driven connectivity.• Responsible for the strategic and operational management of the Technical Division at East Coast Radio including broadcasting infrastructure, on-air equipment and software, satellite studios, back-office infrastructure, and IT systems.

• Responsibilities included the management of the Novell local area network and GroupWise email servers.

• Responsibilities included the management of the infrastructure and IT systems at 47 branches located around South Africa.• Introduction to Software Development and Product Management where I gained necessary skills in creation of briefs, development of detailed specifications for the various product features, the QA process, deployment and product training.

• Worked onsite in a number of roles, and at various clients operating in the government, petroleum and arms manufacturing industries.• Responsibilities included the management of the Novell local area network and GroupWise email servers.

• One of the original founding staff members, head-hunted to assist with the setup of the station. • Having a sound engineering background, coupled with the ability to manage complex technical projects, was promoted to Technical Manager within a short period of time.• Responsible for all technical aspects of the station, including the broadcasting infrastructure, on-air equipment and software, back-office infrastructure and IT systems.