Available from May 2024.I am specialist at implementing changes into complex and difficult environments and making them stick whether as a Change Manager or a People Leader. When managing teams or implementing changes I use a customer lens when managing stakeholders and stakeholder groups. I have a particular talent for communicating complex concepts in a way that stakeholders can quickly understand what is required of them and that align this their own objectives. As a Change Manager, I bring strong process and data analysis skills and will apply those to the project at hand if required to make the change successful. With deep experience across a number of organizational disciplines, I can be a one stop shop for complex organizational wide systems implementations covering change, stakeholder management, process improvement training, and if really required, documentation. With senior management experience, I understand the pressures in large organizations and know how to align the change activity with stakeholder and organization objectives. As a People Leader, I bring a strategic approach that quickly understands how the people I lead fit within the objectives of business. I get the most out of people by helping them understand how their contribution adds value within the business and by taking them on a journey that connects them with their customers, whether internal or external.A strong self-starter, my overall approach is to make it work and to get on with the job and am able to operate as part of a team, independently or in a leadership role as required.Leadership: Stakeholder Management, Driving Cultural Change, Staff Engagement, Staff Development, Managing Dispersed Teams, Virtual Team Leadership, Direct Line ManagementBusiness Transformation: Organizational Cultural Excellence, Culture Change, Strategy Development, Staff EngagementOperational Excellence: Service Quality, Services Improvement, Services Management, Performance Reporting, Infrastructure Stability, Error ManagementService Excellence: Services Quality, Service Improvement, Service Implementation, Performance Reporting, ITIL ProcessesCommercial Management: Cost Efficiency, Performance Reporting, P&L Development, P&L Management, Contract Management, Customer Negotiation, Vendor ManagementProject Excellence: Programme Management, Performance Reporting, Project Processes, Project and Programme Governance, Project Delivery, IT systems migration