Graeme Lucas Email & Phone Number

Las Vegas, Nv, Us

Las Vegas, Nv, Us

Director of IT Infrastructure at GES - Global Experience Specialists

Tokyo, Jp

• Primarily involved in developing the company’s central self-service full-stack business solution to automate our customer environment’s deployment, management and reporting. The solution is known as the Nucleus Cloud Management Platform.• Designing and support automation modules using PowerShell (primarily), and Ansible/Puppet (secondary).• SCRUM Master charged with managing the Autonomics team daily Azure DevOps call.• Providing consulting services to other internal and customer facing teams where requested.• Creating new and managing existing internal technical documentation.

Tokyo, Jp

• Operated as a hard-line manager and technical lead for a team of 17 within Wintel, Storage and Backup technology stacks. • Regularly required to delegate, manage and support the team’s workload to produce from the team effective results that aligned with the company’s goals, direction and requirements.• Provide, encourage, motivate and support team members during all circumstances, and to earn respect of those I was responsible for.• Experienced with the operations of the management centric tools provided by the SAP SuccessFactors human capital management platform, including continuous performance, performance evaluations, compensation distribution etc.• Provided both people leadership as well as technical support to the team.

Tokyo, Jp

• Lead consultant and Microsoft Server, ADDS, O365, and Exchange SME supporting both the steady-state and new solutions architecture for many customers spread across the commercial, industrial and government/federal sectors.• Heavily involved in providing automation solutions using PowerShell, VBScript and other Microsoft centric scripting languages.• Key support areas include VMWare hypervisor, Microsoft Azure, Exchange Online, and other Microsoft core business solutions.• Involved in designing, developing and supporting an NTT Data proprietary patching solution (known as Eyepatch) which I initially created in 2014.• Developed many one-off custom developed applications that was sold to several customers as one-off purchases, improving the company’s bottom line.• Promoted to IT Manager and was a hard-line manager to 8 engineers for several months before transferring to a new internal role at NTT Data.

Las Vegas, Nv, Us

• Senior Systems Administrator supporting multiple companies within the Viad Corp. group of businesses.• Primarily supporting all non-end-user level infrastructure, including Microsoft Server and Linux OSs.• Primarily involved in all aspects of migrating the company’s on-premise Exchange 2010 environment to Exchange Online (Office 365), from initial planning, staging, licensing, migrating and supporting. This project was heavily leveraging a Hybrid Exchange environment running through an Exchange 2016 environment.• Primarily involved in automation projects to automate and standardize company assets. Automation scripts involve hypervisor, storage, backup and monitoring, as well as post install customizations via. Primarily coded in Powershell and BASH.• Involved in all aspects of system support from architecture, procurement, build and support of all tier hardware from remote branch offices to collocated data center hardware.• Heavily involved in building, testing and supporting virtualized environments including VMWare vCenter and Microsoft Hyper-V.• Heavily involved in building, supporting and troubleshooting the company’s expansive Linux environment, which includes various distros from Redhat, Oracle Linux, CentOS, Fedora and SUSE. • Supporting the companies many remote locations in the US, Canada, UK and Germany.• Primarily involved in the design, migration and implementation and support of our corporate messaging platform along with their related applications (Microsoft Skype for Business 2015, Lync Server 2013, Office Web Apps and Office Online Server).• Providing top tier triage support for all manners of escalated incidents.• Design, build, testing and supporting the company’s 2 Tier SHA256 PKI environment.• Supporting numerous SAN storage appliances (Dell Compellent, Nimble Storage, etc.), including new appliance deployment, configuration, device mapping, setup and storage provisioning.

Tokyo, Jp

• Lead Windows consultant overseeing the design, build phase and day to day operations of many major client projects in the commercial, industrial and government/federal sectors. • Consulting as and L3 SME for the Microsoft Server, Microsoft Exchange, Microsoft Windows, VMWare VCenter, Citrix XenApp, Citrix XenDesktop and all related/child technology stacks. • Working with a wide range of storage appliances to perform daily operations, provisioning and troubleshooting. • Actively designing and developing proprietary applications designed to automate, improve efficiency and perform custom designed tasks, specifically targeting patching and user maintenance. • Managing a team of engineers and being responsible for knowledge transfers, accuracies, reporting and delivery high standards of work, including hosting and driving weekly meeting and working in teams or one-on-one to meet deadlines and project tasks. • Managing the discovery, approval, reporting, delivery and installation of OS patching. • Managing, creating, removing and troubleshooting new virtual and physical server and appliances.

Horsley Park, Nsw, Au

• Overseeing the daily operation of a dual-redundant data center on a ~1500 node, ~2000 active user network, spread across ~70 locations in Australia and New Zealand. • Core engineer responsible for the site data center including hardware, virtualization platform, operating system, domain services, email exchange and property security systems. • Diagnose hardware and software problems, and replace defective components. • Travel country wide to survey, issue identification, design, install and implement business acquisitions.