Graeme Lucas Email & Phone Number

Las Vegas, NV, US

Las Vegas, NV, US

Director of IT Infrastructure at GES - Global Experience Specialists

Tokyo, JP

• Primarily involved in developing the company’s central self-service full-stack business solution to automate our customer environment’s deployment, management and reporting. The solution is known as the Nucleus Cloud.
• Designing and support automation modules using PowerShell (primarily), and Ansible/Puppet (secondary).
• SCRUM Master charged with managing the Autonomics team daily Azure DevOps call.
• Providing consulting services to other internal and customer facing teams where requested.
• Creating new and managing existing internal technical documentation.

Tokyo, JP

• Operated as a hard-line manager and technical lead for a team of 17 within Wintel, Storage and Backup technology stacks.
• Regularly required to delegate, manage and support the team’s workload to produce from the team effective results that aligned with the company’s goals, direction and requirements.
• Provide, encourage, motivate and support team members during all circumstances, and to earn respect of those I was responsible for.
• Experienced with the operations of the management centric tools provided by the SAP SuccessFactors human capital management platform, including continuous performance, performance evaluations, compensation distribution.
• Provided both people leadership as well as technical support to the team.

Tokyo, JP

• Lead consultant and Microsoft Server, ADDS, O365, and Exchange SME supporting both the steady-state and new solutions architecture for many customers spread across the commercial, industrial and government/federal.
• Heavily involved in providing automation solutions using PowerShell, VBScript and other Microsoft centric scripting languages.
• Key support areas include VMWare hypervisor, Microsoft Azure, Exchange Online, and other Microsoft core business solutions.
• Involved in designing, developing and supporting an NTT Data proprietary patching solution (known as Eyepatch) which I initially created in 2014.
• Developed many one-off custom developed applications that was sold to several customers as one-off purchases, improving the company’s bottom line.
• Promoted to IT Manager and was a hard-line manager to 8 engineers for several months before transferring to a new internal role at NTT Data.

Las Vegas, NV, US

• Senior Systems Administrator supporting multiple companies within the Viad Corp. group of businesses.
• Primarily supporting all non-end-user level infrastructure, including Microsoft Server and Linux OSs.
• Primarily involved in all aspects of migrating the company’s on-premise Exchange 2010 environment to Exchange Online (Office 365), from initial planning, staging, licensing, migrating and supporting. This project was.
• Primarily involved in automation projects to automate and standardize company assets. Automation scripts involve hypervisor, storage, backup and monitoring, as well as post install customizations via. Primarily coded.
• Involved in all aspects of system support from architecture, procurement, build and support of all tier hardware from remote branch offices to collocated data center hardware.
• Heavily involved in building, testing and supporting virtualized environments including VMWare vCenter and Microsoft Hyper-V.

Tokyo, JP

• Lead Windows consultant overseeing the design, build phase and day to day operations of many major client projects in the commercial, industrial and government/federal sectors.
• Consulting as and L3 SME for the Microsoft Server, Microsoft Exchange, Microsoft Windows, VMWare VCenter, Citrix XenApp, Citrix XenDesktop and all related/child technology stacks.
• Working with a wide range of storage appliances to perform daily operations, provisioning and troubleshooting.
• Actively designing and developing proprietary applications designed to automate, improve efficiency and perform custom designed tasks, specifically targeting patching and user maintenance.
• Managing a team of engineers and being responsible for knowledge transfers, accuracies, reporting and delivery high standards of work, including hosting and driving weekly meeting and working in teams or one-on-one to.
• Managing the discovery, approval, reporting, delivery and installation of OS patching.

Horsley Park, NSW, AU

• Overseeing the daily operation of a dual-redundant data center on a ~1500 node, ~2000 active user network, spread across ~70 locations in Australia and New Zealand.
• Core engineer responsible for the site data center including hardware, virtualization platform, operating system, domain services, email exchange and property security systems.
• Diagnose hardware and software problems, and replace defective components.
• Travel country wide to survey, issue identification, design, install and implement business acquisitions.