Graeme Mietzner Email & Phone Number

Denver, Co, Us

Denver, Colorado, United States

- Provide remote software and system support to franchisees across several brands- Investigate technical issues to identify root causes and suggest solutions in accordance with best practices- Support cross-functional departments in systems liaison and policy enforcement- Implement system-wide initiatives to drive business and franchise success- Manage the lifecycle of business systems, including new location openings, transfers, and closures- Create and maintain process documentation for both internal and external facing processes- Collaborate with internal teams to enhance systems to better serve end users

Denver, Colorado, United States

- Managed the complete post-purchase process from customer first touch to delivery execution- Responsible for managing my personal workflow and building successful relationships with clients- Mastered daily systems including Salesforce, Netsuite, and Omni-Channel- Collaborated with third-party logistic partners and internal supply chain teams to ensure deliveries are executed smoothly- Partnered with Customer Experience teams to troubleshoot customer complaints to ensure satisfaction- Worked in unison with Sales teams to ensure customers have an exceptional experience - Developed training materials and led training for multiple teams- Promoted within 9 months from Customer Experience Specialist to Account Operations Manager

- Acted as a senior lead of up to 30 customer service representatives tasked to support 90,000 yoga students- Managed phone, email, online webforms, and live chat communication lines to ensure all KPIs are being met- Assisted current and prospective yoga students with membership services and general inquiries- Analyzed data through platforms including MindBody Online, Excel, Survey Gizmo, API, and Vimeo- Manager of Yoga on Demand, an online streaming service, which has a subscription base of approx. 100,000 users- Responsible for Minnesota Wellness Reimbursement, which services around 800 students per year- Within the span of 1 year, progressed from Customer Experience Specialist to Senior Specialist Assistant to senior specialist

Denver, Colorado, United States

Denver, Co

Boulder, Co

Boulder, Colorado

- Provided excellent customer service through the greeting and assisting of all studio guests - Maintained an infectiously positive attitude while attending to all guest questions and concerns- Assisted Studio Management with all daily tasks to ensure efficiency within the studio- Oversee various social media accounts and implemented all in-studio marketing displays- Contributed to annual sales of over $5m

Greater San Diego Area

- Participated in marketing campaigns for the University and contributed to the creation of various marketing collateral; including photo campaigns and information booklets provided to prospective and admitted students - Provided unmatched customer service to prospective students through in person, email and phone liaison- Assisted the Out of State Admissions and Specialized Recruitment department with various, daily operational tasks - Orchestrated events and provided presentations to groups of 200+ prospective students and their families

Denver, Colorado

- Oversaw store operations and supervised 5-15 employees on a daily basis- Conducted interview process and trained all new employees- Orchestrated re-merchandising of product and actively participated in various marketing campaigns- Ensured sales goals were being met and exceeded hourly, daily and quarterly - resulting in annual sales of $3 million - Provided excellent customer service and grew customer satisfaction by over 15%

Greater San Diego Area

- Provided excellent customer service through the greeting and assisting of all restaurant guests- Contributed to the growth of sales and annual profit of over $200 million- Maintained an infectiously positive attitude while attending to all guest questions and concerns- Oversaw daily reservations and orchestrated all guest seating and daily floor plans- Maintained phone services with the knowledge of all restaurant operations

San Diego, Ca

- Led the development and implementation of the brand strategy- Managed and grew social media following by over 1000%- Drafted press releases, articles and media statements to promote the Sourcify brand- Researched and oversaw various SEO, PR, and social campaigns to further understand the marketing process - Participated in a case study which resulted in features on various media outlets, including HypeBeast

Highlands Ranch, Co

- Assisted golf professionals and management with all daily tasks- Maintained golf course utilities, equipment, and all services provided to course guests- Demonstrated exceptional customer service at all times and ensured all course rules and policies were met- Monitored Pro Shop email service and made sure all phone calls were answered in a timely manner - Worked alongside golf professionals, tournament staff, players, and management- Operated registers and organized daily Accounts Receivable reports

Bachelor Of Arts - Ba, Psychology

Bachelor Of Arts (Ba), Business Administration And Management, General

Education record